About this role
About the Role
This role owns the full deployment lifecycle for AI agents at enterprise freight forwarders, from signed contract through production launch, hypercare, and scaled rollout. You will sit at the intersection of customer success, technical integration, and product feedback, and the playbooks you build now will become the foundation for onboarding hundreds of customers as the team grows.
What You'll Do
- Lead end-to-end deployments for enterprise customers, managing kickoff, go-live, hypercare, and large-scale rollout phases.
- Map customer workflows and configure AI agents by working directly with stakeholders across operations, IT, and business teams.
- Troubleshoot technical issues and coordinate system integrations in close partnership with engineering and product.
- Feed customer insights back to the product team to inform roadmap decisions and continuous improvements.
- Build repeatable deployment playbooks, templates, and best practices that compress time-to-value and enable team scaling.
- Drive change management and operator training to turn skeptical users into confident AI champions.
What We're Looking For
- 2+ years of experience in implementation, deployment, or technical project management, ideally with enterprise software or AI products in B2B environments.
- Demonstrated ability to manage end-to-end enterprise software deployment lifecycles, including technical troubleshooting and stakeholder coordination.
- Solid understanding of enterprise software architecture, including APIs, databases, and system integrations.
- Proven ability to navigate complex organizations, build trust across diverse stakeholders, and drive consensus across operations, IT, and business teams.
- Strong project management and communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
- Experience creating documentation, playbooks, or training materials for enterprise rollouts.
- Fluency in English; German language proficiency is a strong plus.
- A background that covers at least two of: technical reasoning about systems, integrations, and AI agent behavior; freight, supply chain, or operations-heavy experience; or structured consulting experience.
- Familiarity with AI agents, LLMs, or hands-on software development is a bonus.
- Local work authorization in Germany is required; visa sponsorship is not available.
Location
Hybrid, based in Berlin, Germany. Candidates should be willing and able to work regularly from the Berlin office.