About this role
Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.
Job Summary
SUMMARY
The Customer Service Representative serves the Business Support Center. Print materials using the copiers. Meters all outgoing GHS mail. Services customers' printing, copying, laminating, and bookbinding needs in the Business Support Center. May also provide service with responsibilities of the total amount of U.S. Postal Service stamp stock accountability assigned to the Grady Post Office. Works as a window clerk, cashing money orders, selling money orders, stamps, etc. Sorts mail and distributes into mailboxes.
Key Responsibilities:
- Receive, inspect, and process incoming shipments for accuracy and completeness against purchase orders and packing slips
- Sort, label, and distribute packages to appropriate departments in a timely manner
- Prepare outgoing shipments, including packaging, labeling, and coordinating carrier pickups (e.g., USPS, FedEx, UPS)
- Maintain accurate records of all shipments using tracking systems and internal platforms (e.g., Workday or inventory systems)
- Provide customer service support by responding to inquiries regarding shipment status, delays, and delivery confirmations
- Resolve shipping discrepancies, damaged goods, or missing items by coordinating with vendors and internal teams
- Operate shipping and receiving equipment such as pallet jacks, carts, scanners, and postage machines
- Ensure all materials are properly documented, received, and entered into the system in accordance with company procedures
- Maintain organization and cleanliness of the loading dock and receiving areas
- Support inventory control by assisting with cycle counts and stock replenishment as needed
- Follow all safety, compliance, and organizational policies, especially in regulated environments (e.g., healthcare facilities)
- Process daily receipts to clear match exceptions, performing the necessary research to validate physical receipts
- Manage the linen request portal Clarify by adding and deleting students, employees and physicians who actively need or who no longer need access to the linen carts and scrub machines throughout Grady.
QUALIFICATIONS
- High School Diploma or GED
- 2+ years of Clerical Experience
Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.
1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.
Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:
- Health & Wellness: Medical, dental, vision, and prescription drug coverage.
- Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
- Work-Life Balance: Paid time off, holidays, and family leave benefits.
- Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
- Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.
Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.
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Why Join Grady?
Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.
Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.
At Grady, we don’t just work, we make an impact.
Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.