Quality Strategy, Performance and Operations Director

The Director, Quality Strategy, Performance & Operations leads Seattle Children's year-round enterprise program for the U.S. News & World Report (USNWR) Best Children's Hospitals survey and related national pediatric benchmarking. Reporting to the Vice President, Chief Quality and Safety Officer, this role integrates rigorous analytics, disciplined program management, and cross-functional improvement to help leaders understand performance, prioritize opportunities, and strengthen outcomes for children and families. The Director oversees the full annual cycle, including methodology surveillance, strategic modeling, data validation, submission readiness, performance tracking, and executive reporting. The role partners closely with executive leaders, specialty programs, clinical and operational teams, finance, research, quality, and data and analytics teams to ensure submissions are accurate, complete, well documented, and ethically managed, and that ranking insights are translated into sustainable clinical and operational improvement.
Required Education and Experience
Master’s degree in healthcare administration, public health, statistics, data science, healthcare informatics, business administration, quality improvement, or a related field.
Minimum of seven years of progressive experience in healthcare analytics, enterprise program or project management, performance improvement, external benchmarking, or a related field, including at least three years leading complex cross-functional initiatives.
Experience working in a healthcare delivery organization and with clinical, operational, financial, or quality data.
Demonstrated ability to interpret complex external methodologies and technical specifications, translate requirements into an actionable work plan, and advise senior leaders on implications and priorities.
Experience with data validation, measure specifications, data governance, source documentation, reconciliation, and audit-ready processes.
Demonstrated success developing dashboards, forecasts, scenario analyses, or other decision-support products for clinical and executive audiences.
Advanced proficiency with Microsoft Excel and experience with SQL, Tableau, Power BI, or comparable AI analytic and visualization tools.
Experience managing multiple interdependent workstreams, deadlines, risks, and stakeholders in a complex organization.

Required Credentials
N/A

Preferred
Direct experience with the USNWR Best Children's Hospitals survey or another complex national benchmarking, ranking, accreditation, or public-reporting program.
Experience in a pediatric or academic medical center and familiarity with improvement science, statistical process control, and specialty-specific clinical outcomes.
Experience supervising analysts or program staff and managing external consultants or vendors.

Compensation Range
$142,991.00 - $214,487.00 per year

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors .

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.   Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits .

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible.  Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.