Customer Project Manager

### Job Title
Customer Project Manager

Job Description

Drive high-impact healthcare delivery at Philips as a Customer Project Manager, leading multiple complex end-to-end patient monitoring, therapeutic care, IT, and capital equipment implementations while guiding cross-functional clinical and technical teams to achieve seamless, statement-of-work-driven outcomes and an exceptional customer experience.

Your role:

- Coordinate, lead, and motivate cross‑functional internal and external sales, clinical, and technical teams in partnership with hospital‑assigned project managers and key stakeholders.

- Develop and manage comprehensive project plans using Philips project management methodology and tools.

- Create and maintain detailed work breakdown structures (WBS) to define scope, deliverables, and execution timelines.

- Lead change, risk, communication, stakeholder, and resource management planning to ensure project alignment and issue mitigation.

- Ensure projects are delivered in accordance with the statement of work, driving successful implementation and a positive customer experience.

You're the right fit if:

- You’ve acquired 2+ years of experience in IT project management (healthcare environment is preferred).  Project management and/or Lean certifications are a big plus.
- Your skills include 4+ years of experience with MS Project, MS Office Suite, Salesforce.com and other standardized Project Management tools and documentation.
- You have at least a bachelor’s degree in a clinical field, computer science, information technology, project management, a similar field or 6+ years of relevant experience.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service (https://www.careers.philips.com/na/en/field-service-physical,-cognitive-and-environmental-pce-job-requirements)position.
- You have strong written and verbal communication skills with the ability to influence diverse project stakeholders through effective leadership while maintaining a high level of organization and attention to detail.  Up to 75% travel is required.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

- Learn more about our business (https://www.philips.com/a-w/about.html).
- Discover our rich and exciting history. (https://www.philips.com/a-w/about/our-history.html)
- Learn more about our purpose. (https://www.philips.com/a-w/about/environmental-social-governance/our-purpose)
- Learn more about our culture. (https://www.careers.philips.com/na/en/our-culture-philips-careers)

Philips Transparency Details

The pay range for this position in Arizona, New Mexico, Texas is $90,000 to $143,000 annually.

The pay range for this position in California is $101,000 to $160,000 annually.

This role also includes field service and lead generation incentive bonus plans, on call pay, company fleet/car, training, and advancement opportunities.  The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to the west zone.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.