Account Service Administrator

Equipment Management Service And Repair (EMSAR) is looking for an Account Service Administrator who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. The Account Service Administrator will support the company's mission, vision, and values.

Seeking a talented and competitive Account Service Administrator that thrives in an evolving, exciting environment. The successful candidate will have an interest in accuracy, be a conscious communicator and have an appetite for learning, listening and questioning.

- Work order creation, dispatching and closure processes for designated client(s).

- Follow-up on dispatched calls, make sure they are scheduled appropriately and if needed, parts are ordered and tracked.

-  Routinely tracked and reported on work orders.

-  Provide work planning and scheduling for multi-functional work team in accordance with established processes and procedures.

-  Communicate with clients to collect service requirements and schedule services.

-  Coordinate scheduling of services provided by OEMs and third-party vendors.

-  Provide logistical coordination between customers and EMSAR field service team to ensure parts, test equipment and other necessary components for service are ordered, shipped and received.

-  Maintain customer asset management, inventory, and/or CMMS software systems as applicable for service operations.

- C o m p i le , so rt a n d e nt e r v a ri o u s f or m s o f dat a i nto dif fe r e nt rep o rt s f o r c u s t o m e r an d EMSAR m a n age m e nt .

- C l ose a ll w o rk o r de r s in th e ope r a tin g s y s tem f o r F SE ' s with o u t l og in s t o Se rvi ce M a x .

- Assure the FSE's Service receipt (FSR) is emailed or faxed and all information is filled in

- May review work of others

- In absence of manager, will be provided autonomy to make independent decisions.

- Take on new projects as requested

- O th e r d u ti es as ass ign ed

Qualifications

The Account Service Administrator will be an integral member of the team but also must be willing and able to take direction and have a desire to learn.  The candidate must be energetic, driven and have a professional demeanor. The highest integrity is a must.

A nal yt ica l - t he i ndiv id ua l synt hesizes co mpl e x or diver se inf or m a t io n .

- Problem solving-the indi vi dual iden t if i es a n d resolves prob l ems in a timely m anner and gathers and analyzes i nforma t ion s ki llful l y

- Ora l c om m unica t ion- t he i n d i v idua l spea k s c le a rly an d p e r s u asive ly in pos it i v e o r ne g a t i v e s it uatio n s in telephone environment.

- Com p uter Skills-Co m peten t kno w ledge o f E x cel , W ord , E-mail , w eb access , and other var i ous programs.

- L eadership-Abili t y t o handle discon n ec t ed d a t a and r e qu es t s in a c h ang i ng and d y na mi c

atmosp h ere .

- Qua l i ty m a n agemen t - th e indi vi d u al l oo ks f or w a y s to improv e a nd p ro m o t e qu a l it y an d

- demons tr ates accurac y and t ho r o u g hn es s .

- J u dgmen t -the indi vi d u a l displa y s w i l lingness t o m a k e dec i sions , e xhi b it s so und a n d acc ur a t e j u d gmen t and ma k es ti mel y decisions .

- Att en ti on t o D et a i l - Jo b r e qu i r es b e ing c areful a bout d e t a il and th o r o ugh in co mpl e ting w o rk tas ks .

- In i tiat i ve - Job re q uires a w i l l in gness t o t a k e o n r espons i b i li ti es a nd challenges.

- P l a n n i ng / o r gan izi n g - th e individu a l pri o ritiz es and pl a n s w o rk a c t ivit ies , use s time e ffici e ntly a nd d e v elops r ea li s t ic ac ti o n pl a ns.

- Sa f et y and security- th e ind iv idual ac ti vel y p ro m o t es a nd p erso n a lly obs erve s sa f et y a n d se c u r i ty procedu r es and uses equipmen t and mater i a ls p ro p er ly.

- Team w o rk - A bil ity t o w o rk i n a c olla borative s t y le.

- Organ i za t ional sk i lls- A b i l i ty t o w o rk u n der tight d eadl i nes and h a nd le m u l ti p l e , d e t aile d o ri e nt e d t as k s.

Minimum Qualification Requirements:

- 2-5 years’ experience in call center environment

- High School diploma or equivalent

- Ability to work under moderate supervision

- Ability to use multi-line phone system

- Ability to operate computers, phones and other office equipment.

- Must be proficient in Microsoft Office Suite (Word, Microsoft Excel, Outlook, etc.)

- Comfortable working under pressure and on deadlines.

- Ability to follow detailed, defined procedures

- Able to work in a fast-paced environment and respond to last minute changes.