About this role
To control/collect on past due late stage mortgage and equity accounts (31 + days) in delinquency, in accordance with all government, investor, VA/FHA, and Navy Federal rules and regulations. Provide member financial counseling and mitigate loss for Navy Federal. Serve as mentor/trainer and provide guidance and assistance to team members. Work under minimal supervision. Conduct complex/difficult tasks of considerable latitude.
- Significant experience in performing clerical or administrative duties/responsibilities
- Significant experience in member/customer service preferably in a call center, retail banking or financial institution
- Advanced knowledge of state and federal laws affecting the collection of delinquent mortgage and equity loans; real estate, bankruptcy and foreclosure
- Significant experience in resolving complex mortgage collection issues and inquiries
- Expert knowledge of NFCU, Fannie Mae, VA and Freddie Mac and MI guidelines to determine eligibility for mortgage collection
- Expert knowledge of Fair Debt collection Practices Act, Fair Credit Reporting Act and related federal and state consumer protection rules and regulations
- Advanced knowledge of accounting, credit, and/or lending principles and techniques
- Experience in leading, guiding and mentoring others
- Experience in work which displays increasing levels of responsibility and/or authority
- Significant experience in working with complex specialized accounts/default data as it relates to collections/bankruptcy regulations and practices
- Ability to work independently and in a team environment
- Advanced clerical, technical or administrative skills
- Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Advanced research, analytical, and problem solving skills
- Advanced verbal and written communication skills
- Advanced database and presentation software skills
- Advanced skill exercising initiative and using good judgment to make sound decisions
Desired Qualifications
- Working knowledge of Navy Federal mortgage products, services, programs, policies and procedures
Additional Information
Hours:
- Monday - Friday, 12:30AM - 9:00PM EST
Location:
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602