People & Culture Advisor

The Role At A Glance

We are looking for a People & Culture Advisor to become the go-to advisory presence for our team of 100+ employees across Canada and the U.S. As our P&C function evolves, we are dedicating this role fully to the human side of the business: employee relations, manager guidance, and the conversations that shape how people experience Dulcedo.

You will work closely with our People & Culture Manager and be a visible, in-person resource for employees and leaders alike. This is a role for someone who reads a room well, handles sensitive matters with a refined sense of discretion, and gives managers advice they can act on the same day. You will lead key moments in the employee lifecycle, from performance cycles to difficult conversations to exits, while helping us sharpen the policies and practices behind them.

Your Role In Action

- Serve as the first point of contact for employees and managers on workplace questions, concerns, and conflicts, responding with clarity and speed.

- Coach managers through performance issues, team dynamics, and difficult conversations, equipping them to lead with confidence.

- Lead employee relations cases end to end, including investigations, warning meetings, documentation, and follow-up, ensuring fair and consistent application of policy.

- Coordinate annual and quarterly performance reviews, supporting managers in delivering feedback, setting goals, and tracking progress.

- Contribute to annual compensation reviews, including market benchmarking, to support internal equity and external competitiveness.

- Guide the onboarding and offboarding experience, including exit plans and exit interviews, and turn what you learn into actionable insights.

- Manage sensitive and time-critical situations with composure, escalating appropriately and protecting both the employee and the organization.

- Develop, review, and refine HR policies, procedures, and practices so they reflect how our team actually works.

- Stay current on federal, provincial, and state employment legislation, ensuring compliance for our Canadian and U.S. workforce.

- Maintain accurate employee records in BambooHR and produce reporting that informs leadership decisions on engagement and retention.

What You’re Bringing With You

- Seasoned Advisor: 3 to 5 years of HR experience with a strong focus on employee relations, ideally within a fast-growing SME.

- Trusted Confidant: A refined sense of discretion and the judgment to handle sensitive situations with fairness and care.

- Manager Whisperer: Proven ability to coach and influence leaders at every level, and to hold your ground when the situation calls for it.

- Cross-border Expert: Working knowledge of Quebec and Ontario employment standards; familiarity with U.S. employment law is a strong asset.

- Clear Communicator: Full professional proficiency in French and English, written and spoken.

- Calm Operator: High tolerance for ambiguity, with the instinct to bring structure and clarity when things move fast.

- Culture Carrier: A genuine understanding of how culture drives performance, and the ability to translate it into practical people initiatives.

- Credentialed Professional: Bachelor's degree in Human Resources, Industrial Relations, Business Administration, or a related field. CRHA or CRIA designation is an asset.

Soft Skills & Dulcedo DNA

- At Dulcedo, we look for more than just a CV - we look for energy.

- You’re known for your initiative, curiosity, and genuine drive to make things happen.

- Your positive attitude, collaborative spirit, and the way you uplift those around you are contagious.

- You thrive on new challenges, stay calm under pressure, and love the pace and excitement of a dynamic environment.

- You’re a true self-starter - passionate, gritty, and goal-oriented, someone who loves having projects, challenges, and milestones to work toward.

- In short, you’re driven, creative, and structured, someone who knows how to balance discipline, fun, and performance - 3 core pillars of Dulcedo’s culture.

Life at Dulcedo!

- Unlimited Paid PTO : Yes, really. Enjoy true work–life balance with the freedom to take the time you need, when you need it!

- 12 Monthly Personal Days : One extra day off every month to recharge and relax

- Flexible Work Environment : Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease.

- Montreal & Toronto Offices : Snacks, great vibes, and pet-friendly spaces. What more could you ask for?

- Remote Work : Ideal for our travellers, expats, and digital nomads who want to grow their career without staying in one place.

- Freestyle Fridays : We wrap up at 2:00 PM ET every Friday. Long weekends, every week.

- Comprehensive Insurance : Dental, vision, and medical coverage for you and your loved ones.

- Room to Grow : Take advantage of real internal mobility in a fast-growing company where “sky’s the limit” isn’t just a saying.

- The Best of Both Worlds : A vibrant startup spirit backed by 15+ years of experience and the stability of a well-established organization.