Internal Operations Manager (INS838)

We're looking for an Internal Operations Manager to keep our systems, people, and processes aligned as we scale. You will oversee internal operations, manage performance workflows, streamline communication between departments, and bring the discipline and structure of someone who has managed high-volume teams in a BPO or SDR management environment.

This role requires a sharp, organized operator who thrives in structure but can handle the pace and ambiguity of startup growth. If you have experience managing SDRs or outbound teams at a BPO, you understand what it takes to hold people accountable to metrics, build repeatable processes, and keep a distributed team moving without constant oversight. That is exactly the profile we are looking for.

Why You'll Want to Join

- You will be paid in USD (bi-monthly: every 15th and 30th)
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you're most productive
- This role requires availability during US business hours
- Work directly with founders and department heads on cross-functional projects
- Help shape internal systems for a growing global talent company

What You'll Work On

Internal Operations and Process Management

- Oversee daily internal operations and ensure workflows are efficient, documented, and running without gaps
- Create and maintain SOPs, performance dashboards, and process documentation across departments
- Identify and resolve bottlenecks or communication gaps between recruitment, finance, and marketing teams
- Manage tools and data tracking across Notion, Airtable, and Slack

Team Performance and Accountability

- Manage and hold internal team members accountable to performance metrics and activity targets
- Build and maintain performance tracking systems that surface issues before they become problems
- Run structured daily or weekly check-ins and ensure team members are hitting their targets consistently
- Apply BPO-style discipline to productivity management without sacrificing the startup operating pace

SDR and Outbound Team Operations

- Oversee SDR or outbound team workflows including activity tracking, pipeline hygiene, and cadence management
- Build and enforce outreach standards, scripts, and quality benchmarks
- Monitor SDR performance data and provide structured coaching and feedback
- Coordinate between SDR team leads and leadership to ensure targets are clearly communicated and tracked

Reporting and Alignment

- Support onboarding, internal reporting, and weekly operations meetings
- Surface performance insights, blockers, and risks to leadership proactively
- Maintain organized internal records and ensure nothing falls through the cracks

What You Bring

- 4 or more years of experience in operations, project management, or business administration
- Proven experience managing SDRs or outbound sales teams at a BPO or similar high-volume environment — this is a strong differentiating qualification for this role
- Track record of building and enforcing performance accountability systems across a distributed team
- Excellent organizational and systems thinking skills with strong documentation habits
- Strong communication skills across both written and verbal channels
- Experience with project and operations tools such as Notion, Airtable, Asana, or ClickUp
- Ability to juggle multiple priorities and work independently without needing close oversight

Nice to Have

- Background in recruitment, HR, or EOR services
- Familiarity with process automation tools or performance dashboard management
- Experience supporting distributed or globally remote teams
- Prior experience scaling internal operations at a startup or fast-growth company

How to Apply

Please include:

- Your updated resume
- A short Loom video (1 to 2 minutes) introducing yourself, describing your operations and team management experience, and walking through how you have managed SDR or outbound team performance in a previous role

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you are sharp, organized, and want to build the operational foundation of a growing global talent company while bringing real BPO-grade team management discipline to a fast-moving startup, this role gives you the scope and the direct impact to do your best work.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.

We'll keep you informed throughout the process and provide feedback at each step.