Food Service Worker

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
The Cafeteria Worker performs a variety of duties related to the safe preparation, assembly, distribution, and service of food for hospital patients, visitors, and staff.

This role supports daily food service operations by maintaining high standards of customer service, food safety, sanitation, and operational efficiency while working in a fast-paced healthcare environment.

Patient Care: No

Qualifications
Key Responsibilities
- Prepare, assemble, and serve food and beverages.
- Work in cafeteria, tray line, dish room, and kitchen areas as needed.
- Deliver and retrieve patient meal trays.
- Maintain cleanliness and sanitation of work areas and equipment.
- Follow HACCP food safety standards and department policies.
- Stock food stations and assist with meal service setup and cleanup.
- Operate dish machines and other food service equipment as assigned.
- Provide excellent customer service and support departmental goals.
- Participate in training, meetings, and cross-training opportunities.
Qualifications
- High School Diploma or GED preferred.
- Previous food service, cafeteria, hospitality, healthcare, or customer service experience preferred.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong customer service and communication skills.
- Ability to push food carts and transport supplies throughout the facility.
- Knowledge of food safety and sanitation practices preferred.

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Additional Job Details (if applicable)

Physical Requirements

- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Lifting Occasionally (3-33%)
- Carrying Occasionally (3-33%)
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Reaching Occasionally (3-33%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)

Remote Type
Onsite

Work Location
1153 Centre Street

Scheduled Weekly Hours
16

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$18.10 - $24.36/Hourly

Grade
SF1100
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.