System Specialist - Patient Access

Join TriHealth as a System Specialist – Patient Access!

At TriHealth , System Specialists play a critical role in strengthening our Patient Access operations by ensuring Epic functions smoothly, accurately, and efficiently. In this position, you’ll apply your technical expertise to programming, testing, documentation, and analysis across multiple Epic modules - directly supporting frontline teams and collaborating closely with Revenue Cycle leadership and IS. Your work helps drive system reliability, improve workflows, and enhance patient experience across the organization.

This role is ideal for someone who thrives in a fast‑paced, highly analytical environment and enjoys solving complex system issues with precision and independence. You’ll have the opportunity to lead technical initiatives, develop project plans, provide training and guidance to team members, and proactively identify solutions that keep our systems performing at their best. At TriHealth , your expertise not only supports our mission of delivering exceptional care - it helps shape the future of our digital operations.

Apply today and grow your career with a team that truly values you.

Location:

- Work From Home

Work Schedule:

- Full-Time (72 hours bi-weekly)
- Day Shift
- No Weekend, Holiday or On Call Commitment

Benefits:

TriHealth offers a comprehensive benefits package - including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

- Bachelor's Degree in Information Systems (Required)
- Equivalent experience accepted in lieu of degree (Preferred)
- Excellent communication and customer service skills Comprehensive knowledge of scheduling processes and Epic

Job Overview:

The System Specialist performs programming, testing, documentation, reporting and analysis in Epic. The System Specialist reports directly to the Manager, Revenue Cycle, communicates directly with departments and works in collaboration with IS. All these functions are performed in several Epic modules. This position is unique to Patient Access. The position has knowledge of Epic operating systems and utilities. Uses system knowledge including software, operating systems, operational/application knowledge and analytical/logical skills to resolve departmental and/or IS issues. Prioritizes, distributes and completes requests timely and accurately. Works with management in recommending and providing team members with appropriate training and feedback. Ability to function at a high level of productivity and accuracy with minimal supervision.

Job Responsibilities:

- Performs technical systems programming, testing, documentation, reporting and analysis in Epic modules.
- Develop project plans to accommodate departmental needs and guidelines.
- Prioritizes projects, distributes and completes requests timely and accurately.
- Ability to function at a high level of productivity with minimal supervision.
- Exhibit critical thinking/resolution skills, has broad based functionality and is proactive in all aspects of this position.
- Works in collaboration with IS Senior Applications Programmer to identify, test and resolve systems issues.
- Responsible for accurate verification prior to moving 'fix' into Epic and/or merging medical records.

Working Conditions:

Bending -
Climbing - Rarely
Concentrating -
Continuous Learning -
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication -
Kneeling - Occasionally
Lifting <10 Lbs. -
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Rarely
Pulling - Rarely
Pushing - Rarely
Reaching - Occasionally
Reading -
Sitting - Consistently
Standing - Frequently
Stooping - Occasionally
Talking - Occasionally
Thinking/Reasoning -
Use of Hands - Consistently
Color Vision - Rarely
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Occasionally

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community