Parking Manager

Class/Group: Hourly/Non-Exempt, Group II

Reports to: Base Operations Director

Pay Range: $18.00-$25.00/hour

Supervises: Parking crew and Shuttle drivers

Status: Winter Seasonal, Full-Time

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CENTRAL PURPOSE: To enrich the lives of our community by providing joy and freedom through exploration
CORE VALUES: Seek first to help - Dedicated to results - Optimism in action - Solution seekers

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PARKING MANAGER JOB SUMMARY:

The Parking Manager plays a critical role in creating a positive first impression for guests and ensuring the smooth operation of daily resort and offsite parking logistics. This position is highly visible and guest-facing, requiring individuals who are self-motivated, punctual, well-organized, and equipped with strong people and problem-solving skills.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES/DUTIES/TASKS:

- Hiring: Interview, hire, train and supervise all parking and shuttle staff.

- Scheduling: Maintain staff schedules to meet operational demands, while ensuring a high level of guest service.

- Budget Management: Develop and adjust departmental budgets to meet operational needs.

- Grounds & Housekeeping: Garbage collection, recycling, building and grounds snow removal, and general housekeeping.

- Snow Management: Shovel snow and operate snow blowers and sanders as conditions require.

- Parking Lot Setup: Ensure parking crew sets up cones and sand parking areas daily based on conditions.

- Traffic Flow Management: Safely maximize parking lot capacity, especially on peak days, and direct vehicles to designated areas.

- Guest Assistance: Help guests with minor vehicle issues, locked vehicles, dead batteries, loading/unloading gear, and navigating the parking area.

- Loading Zone Safety: Maintain safe and accessible loading/unloading zones at all times.

- Safety Oversight: Monitor and mitigate hazards or risks that affect guest or employee safety.

- Guest Interaction: Greet and host guests as they arrive, offering assistance and directions.

- Bus Coordination: Assist with the loading and unloading of LINK buses, school buses, and charter buses.

- Cold Weather Gear: Must wear appropriate clothing for cold weather; a uniform jacket is provided by Mission Ridge.

SKILLS PREFERRED (OR REQUIRED):

- Licensing: Must possess a valid and insurable Washington State Driver's License. (CDL recommended)

- Plowing: Heavy equipment knowledge preferred.

- Public Interaction: Must enjoy working with the public and have excellent interpersonal skills.

- Friendly and Professional Demeanor: A positive attitude and clear communication are required when working with guests and staff.

- Teamwork and Flexibility: Willingness to take direction and assist with other duties as needed during peak periods.

- Problem-Solving: Ability to think quickly and assist guests with unexpected issues or requests.

EDUCATION/EXPERIENCE:

No formal education is required for this role. Candidates must be at least 21 years old and able to perform physical outdoor tasks in various weather conditions. A valid driver's license is required and candidates must be eligible to be insured if operating company vehicles. Previous experience in heavy equipment use, customer service, traffic control, or similar outdoor operational roles is beneficial but not required.

PHYSICAL DEMANDS:

This position requires extended periods of standing, walking, shoveling snow, and lifting or moving equipment in cold and variable weather. Physical stamina, situational awareness, and the ability to communicate clearly with both guests and team members are essential to this role.

WORK ENVIRONMENT:

The Parking Manager role is entirely outdoors and requires working in all weather conditions, including snow, wind, rain, hail, fog, and sunshine. Weekend and holiday availability is required during the ski season. Mission Ridge is a drug- and alcohol-free workplace and maintains a non-smoking facility.

PHYSICAL REQUIREMENTS:

Assign each category: Rarely (0–12%), Occasionally (12–33%), Frequently (34–66%), Regularly (67–100%)

Seeing: Regularly

-Must be able to read reports and use computer

Hearing: Regularly

-Must be able to hear well enough to communicate with coworkers.

Standing/Walking: Regularly

-Consistent and constant standing and walking while in operation.

Climbing/Stooping/Kneeling: Regularly

-The position requires the ability to stand, walk, climb, balance, kneel, stoop, and crouch for extended periods.

Lifting/Pulling/Pushing: Regularly

-Must be able to lift a minimum of 50 pounds

Fingering/Grasping/Feeling: Occasionally

-Must be able to write, type, and use phone system

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skill required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Final candidates may be subject to a background screening.