Guest Relations Manager

About Riot Hospitality Group

Headquartered in Scottsdale, Arizona, Riot Hospitality Group is a premier, national hospitality management company dedicated to evolving the typical restaurant landscape into one that provides unique and meaningful experiences for each and every guest.

Here at RHG, we are passionately focused on transforming restaurant and nightlife hospitality. We have transformed the industry's landscape through pushing the envelope of the typical hospitality experience, while maintaining exceptional customer service. The brands under management include Dierks Bentley's Whiskey Row, El Hefe, Farm & Craft, Hand Cut, Riot House, CAKE, Cottontail Lounge / Living Room / WET Deck, Maya Day+Night, Shiv Supper Club, Kauboi, Allegra, and F/Sixteen.

Our mission is simple: To make every single hospitality experience better than the last. We pride ourselves on doing this through leading by example, and our passion for excellence is derived from a lifetime dedication to learning and a commitment to true hospitality.

The W Scottsdale WET Deck, Cottontail Lounge & Living Room is currently looking for a Guest Relations Manager to join our team!

We're searching for a candidate who can:

- Provide elevated guest service and maintain strong hospitality standards, ensuring a welcoming and memorable experience for all guests.
- Serve as a VIP Host, providing personalized attention to VIP guests, special reservations, and priority clientele while maintaining discretion and professionalism.
- Build and maintain positive relationships with VIP guests and regular clientele to encourage guest satisfaction, loyalty, and repeat business.
- Coordinate VIP reservations, special accommodations, table placement, and guest requests in partnership with management and the service team.
- Proactively identify VIP guest needs and service opportunities, helping ensure a seamless experience from arrival through departure.
- Act as Manager on Duty on designated shifts, supporting daily operations, team execution, and overall guest experience.
- Assist with managerial oversight, including staff support, guest relations, service recovery, and service flow.
- Support the resolution of guest concerns in a professional and timely manner, escalating matters to management when appropriate.
- Assist with administrative responsibilities, including but not limited to scheduling support, inventory, internal communication, reservations, guest information, and reporting.
- Maintain professionalism, discretion, accountability, and a team-oriented attitude in a fast-paced hospitality environment.
- Adhere to all RHG brand policies, standards, and procedures.
- Work collaboratively with management, hosts, servers, bartenders, security, and other team members to contribute to the overall success of the bar/restaurant and VIP guest experience.
- Perform other supportive duties and functions as assigned or determined by management.

Requirements

- Previous hospitality and/or restaurant experience required; nightlife experience preferred.
- Excellent communication and interpersonal skills.
- Basic bar and alcohol knowledge.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Attention to cleanliness, safety procedures, and service standards.
- A guest-oriented mindset with a professional and team-focused attitude.
- Flexible availability including nights, weekends, and holidays.
- Necessary food handling and alcohol certifications required.

Benefits

- Fun work environment in a sweet location with an amazing and collaborative team!
- Access to medical, dental, vision, life insurance, short-term & long-term disability, employee assistance program, and pet insurance
- Paid sick leave
- Employee discounts at our many venues
- Exclusive access to events, shows, and other happenings