Property Operations Analyst- Central Office Hayward, CA

Pay Range: Minimum $ 35. 64 - Maximum $41.58 POSITION SUMMARY

Under the direction of the Senior Property Operations Analyst, this position is responsible for ensuring rent increases are properly calculated, monitored and in accordance with Eden Housings rent increase policy as well as property, federal, local and state ordinances. This position oversees the rent increase process for a large portfolio of affordable units in northern and southern California. The Property Operations Rent Analyst will keep current with affordable housing rent changes under various housing programs to include (but not limited to) CTCAC, HUD, HOME, and HCD. They are responsible for maintaining and updating all non-HUD Utility Allowance schedules in Yardi. Additionally, they will also be responsible for performing Accounts Receivable (AR) related tasks, such as (but not limited to) applying rent concessions to tenant ledgers, processing write-offs for past tenant balances, and reviewing and monitoring accounts receivables reports and ledgers as assigned. This position will also assist the Senior Property Operations Analyst with various other tasks as assigned.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

Rent Increases

- Optimize non-subsidized rent revenue.

- Generate/analyze reports and rent rolls against maximum program allowable rent/income schedules.

- Maintain and update working tiered rent increase model data worksheet.

- Prepare calculations of proposed rent increases monthly.

- Assist with annual budgeting process by forecasting/estimating the amount of rent revenue to be achieved by site.

- Facilitate the annual rent increase process in accordance with company policy.

- Provide site staff rent increase information to be implemented appropriately and timely.

- Ensure that pertinent rent increase information is reviewed appropriately and timely by site staff and Compliance specialists.

- Process and resolve edits and comments from site staff and Compliance reviews prior to finalizing rent increase model workbook.

- Create and provide rent increase letters to site staff for distribution.

- Coordinate with Business Technology team to batch update lease charges in Yardi.

- Monitor if rent increases occur as planned and provide reports to property supervisors to hold site staff accountable.

- Verify that the rent limits are inputted correctly in Yardi as provided by Compliance.

- Ensure that the most up-to-date rent limits are used as the basis to calculate rent increases.

- Monitor tiered rent increase model data worksheet if any rent amounts are at or below the units maximum allowable rent limit. If above:

Perform appropriate lease charge and ledger adjustments.

- Create and provide rent decrease letters to site staff.

- Facilitate credit reimbursement refunds for overcharged rent, as necessary.

Other Rent-Related tasks

- Monitor and implement utility allowance schedules and verify that the utility allowances are inputted correctly in Yardi.

- Distribute program-based letters to site staff and process HAP changes received from the Housing Authority.

- Manage Housing Authority mail correspondences received at the Central Office.

- Scan and distribute appropriately to site staff and other departments, as applicable.

- Process rent portion changes (tenant portion and subsidy/HAP) as informed by Housing Authority letters.

- Resolve and respond to Accounts Receivable help tickets as assigned, which include, but not limited to:

Processing ledger corrections, rent concessions, write-offs

- Reviewing and analyzing resident ledgers and receivables reports

- Assisting site staff with rent collection tasks and resolving issues

- Assisting site staff with move-out and depositing accounting tasks and resolving issues

SUPERVISORY RESPONSIBILITIES

No supervisory responsibility.

Qualifications

CERTIFICATES, LICENSES, REGISTRATIONS

Affordable Housing program designation such as TCS is a plus but not required.

EDUCATION and/or EXPERIENCE

Bachelors degree in business, Finance or Accounting from a four-year college or university preferred ; equivalent education and experience accepted .

OTHER DESIRABLE SKILLS, ABILITIES AND QUALIFICATIONS

- Demonstrated integrity on a professional level.

- Excellent communication and customer service skills. Strong attention to detail.

- Knowledge of Word and Excel.

- Yardi software knowledge a plus.

- Ability to handle a large number of projects at once and shifting priorities in a fast-paced environment.

- Second language skill a plus.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals and to write routine reports and correspondence. Ability to speak effectively before groups of residents or staff of the organization. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other staff of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide, using whole numbers, fractions, and decimals. Ability to compute rate, ratio, and percent. Willingness to learn to prepare annual budgets.

REASONING ABILITY

Ability to solve financial discrepancies, understand affordable housing rent an income limits. Ability to interpret a variety of instructions furnished in written, oral or schedule form.

PHYSICAL/SENSORY/COGNITIVE DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel and crouch.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Ability to sit and concentrate for extended periods of time.

WORK ENVIRONMENT

- Typical equipment and tools include computer, printer, 10-key adding machine, telephone, cell phone, other phone-related equipment, copy machine, fax machine.

- Expected to handle irritated, belligerent, or upset residents or visitors with calmness, diplomacy, and good social skills.

- The noise level in the work environment is usually moderate.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.