About this role

Are you passionate about Artificial Intelligence, data and business improvement ?

We are looking for an AI Business Analyst to join our RSA Excellence & Performance team and help transform operational processes through AI, automation and data-driven solutions.

This is a great opportunity for someone with an engineering, data or business-oriented mindset who enjoys turning technology into practical solutions with real business impact.

What you will do:

- Identify opportunities to use AI and automation to improve operational processes, particularly within Complaints Management.
- Develop and enhance AI-supported solutions that help teams access relevant case information and make better-informed decisions.
- Create structured case summaries by combining different sources of operational and customer information.
- Work closely with operational teams to continuously improve AI outputs based on real cases and evolving business needs.
- Use AI tools, digital platforms and data visualization to improve Training & Quality processes.
- Support the development of automated dashboards to monitor training completion, quality KPIs and performance trends.
- Pilot new training approaches and support teams in adopting AI tools.
- Collaborate with global teams and contribute to projects across areas such as Complaints, Fraud and operational performance .

What we are looking for:

- 1–5 years of experience in data, operations, business analytics, training or quality, including relevant internships or academic projects.
- Bachelor's or Master's degree in Engineering, Data Analytics, Business Engineering , or an equivalent background.
- Hands-on experience with AI tools, digital platforms and data visualization .
- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly and in alignment with our standards for data governance, security and ethical uses.
- Strong analytical mindset and business curiosity.
- Clear and effective communication skills in English .
- Ability to collaborate in a global and multicultural environment.

What this role offers:

- Exposure to different areas, including Training & Quality, Complaints and Fraud .
- The opportunity to work with AI and data-driven solutions applied to real operational challenges.
- Collaboration with global teams across different cultures and regions.
- Mentoring from senior specialists.
- Opportunities to take ownership, develop new skills and grow professionally.

Why join us?

If you combine an analytical mindset with business curiosity and are excited about using AI and data to create meaningful improvements, this could be the right opportunity for you.

Ready to turn AI and data into real business impact? We would love to hear from you!

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us . Let's care for tomorrow.