Field Service Engineer

About JLS: We supply easy-to-use hygienic robotic packaging solutions for the food industry that solve complex packaging challenges. JLS custom vision-guided primary and secondary robotic packaging systems are user-friendly, easy to operate, fast to start-up, and ensure both worker and food safety. We have an exceptional customer-focused and employee-centered culture. JLS offers a robust benefits package including medical, dental, and vision insurance, along with an on-site fitness gym, monthly team luncheons, recreation activities, and 401(k) profit sharing options.

Position Summary: The Field Service Engineer (FSE) will perform services on robotic packaging equipment, performing complex customer support activities involving onsite installation, service, repair, hardware/software integration, process and development support, test support, troubleshooting, and training at the customer site in a timely and cost-effective manner. Domestic and international travel is required. Weekend and holiday availability is required. This role works closely with engineering on project testing and functionality.

Job Duties and Responsibilities:

- Perform repair work in-house and at the customers site.

- Provide service and technical interface between customer and JLS.

- Assist engineering with FATs, and installation prep work.

- Conduct on-site installation, commissioning, service, training, and maintenance.

- Advise customers on operation, maintenance, and modifications.

- Answer complex technical questions on equipment, and work with customers to troubleshoot problems.

- Display a high level of integrity, and work with little supervision.

- Communicate with management and the Customer Service Team, as well as the end user to help determine the appropriate action plan to resolve issues promptly.

- Monitor costs and expenses as it relates to projects, service, and parts.

- Respond to phone support requests as assigned.

- Sell additional value-added services, spare parts, upgrades, etc. when visiting customer sites or as the opportunities arise.

- Turn in accurate detailed reports in a timely manner. Respond promptly to all customer service issues.

- Generate quotes for service and parts.

- Assist engineering with any ongoing projects.

- Take the necessary steps to stay current with ongoing technology.

- Other duties as assigned.

Skills & Qualifications:

- High School diploma, Associates degree technology or electronics degree preferred.

- 3-5 years of experience with automated, packaging, or other related machinery.

- Ability to work all levels of electrical voltage; single and three-phase motors.

- Strong ability to troubleshoot and repair electrical problems.

- Ability to read and interpret mechanical drawings and electrical schematics

- Knowledge of PLC programming, and ability to navigate through PLC and servo motor drive control software

- Ability to comprehend and demonstrate mechanical assembly and troubleshooting techniques.

- Ability to perform manual assembly of basic machine components and or subassemblies.

- A working knowledge of VFDs.

- Good Electro/Mechanical knowledge.

- Ability to build rapport and interact effectively with personnel at all levels within the company and with vendors and business partners outside the company.

- Always demonstrates highly ethical behavior and good judgment.

- Demonstrated ability to professionally respond to stressful situations in a patient, friendly, and timely manner.

- Ability to effectively communicate in writing using mechanical and electrical drawings, diagrams, and machine schematics to describe a problem or suggested improvement.

- Must have a valid passport or be eligible to obtain one.

- Must be able to lift up to 50 lbs.

- Must be legally authorized to work in the United States without sponsorship.

Work Environment:

Office: Regular use of desk, computer, keyboard, mouse, phone, and printers.

Manufacturing floors: May be subject to cold, wet, or hot manufacturing environments for periods of 8 hours or more.

Physical: Lift, push, pull up to 50lbs; fine manual dexterity; ability to sit for short periods of time; frequent walking or standing.

Travel: 80%+, including potential weekends and in some cases international travel.