Assistant Home Shopping Manager

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary
The Assistant Home Shopping Manager supports the Home Shopping Manager in overseeing daily eCommerce operations, ensuring customer orders are completed accurately, efficiently, and on time. This position helps lead and develop Home Shopping associates while maintaining high standards for customer service, product quality, food safety, productivity, and order accuracy.
Key Responsibilities

- Assist with overseeing daily Home Shopping operations, including order selection, staging, pickup, and delivery preparation.

- Help coordinate associate workloads to ensure customer orders are completed accurately and within established timeframes.

- Monitor order volume and adjust staffing or assignments based on business needs.

- Train, coach, and provide direction to Home Shopping associates on proper procedures and service expectations.

- Ensure associates select high-quality products and follow proper substitution procedures when requested items are unavailable.

- Review completed orders for accuracy, quality, organization, and proper staging.

- Help resolve customer concerns, order discrepancies, missing items, substitutions, and other service issues.

- Promote friendly, professional, and timely service during customer pickup interactions.

- Ensure refrigerated, frozen, and temperature-sensitive products are properly handled and stored.

- Maintain clean, organized, and safe shopping, staging, storage, and pickup areas.

- Monitor the use of handheld devices and other Home Shopping technology to ensure orders are processed correctly.

- Work closely with other store departments to locate merchandise, address out-of-stock items, and support order fulfillment.

- Assist with scheduling, breaks, workflow planning, and daily department priorities as directed by management.

- Support department productivity, order accuracy, customer satisfaction, and service goals.

- Follow and reinforce company policies regarding food safety, sanitation, workplace safety, and loss prevention.

- Perform Home Shopper duties when necessary to support department operations.

- Assist the Home Shopping Manager with additional department responsibilities and projects as assigned.

Leadership Responsibilities

- Provide day-to-day direction and support to Home Shopping associates.

- Help create a positive, productive, and customer-focused work environment.

- Coach associates on performance, accuracy, efficiency, and customer service.

- Lead by example by demonstrating professionalism, urgency, teamwork, and attention to detail.

- Communicate department priorities and operational concerns to associates and store management.

- Support the development of new and existing associates through training and ongoing feedback.

Qualifications

- Strong customer service and leadership skills.

- Excellent organizational and time-management abilities.

- Strong attention to detail with an emphasis on order accuracy and product quality.

- Ability to prioritize tasks and coordinate multiple customer orders in a fast-paced environment.

- Effective communication, coaching, and problem-solving skills.

- Ability to work independently and provide direction to others.

- Comfortable learning and operating handheld devices and order-processing technology.

- Dependable attendance and punctuality.

- Previous retail, customer service, eCommerce, or leadership experience is preferred.

Physical Requirements

- Ability to stand and walk for extended periods.

- Ability to bend, reach, push, pull, and perform repetitive movements throughout the shift.

- Ability to lift and carry merchandise and customer orders as required.

- Ability to safely maneuver shopping carts, totes, and staged orders.

- Ability to work in refrigerated, freezer, and varying-temperature environments when necessary.

Work Environment

The Assistant Home Shopping Manager works throughout the store, including sales floors, backrooms, refrigerated and freezer areas, order staging locations, and designated customer pickup areas. The position requires frequent interaction with customers, associates, department leaders, and store management while balancing leadership responsibilities with the department's daily operational needs.

We also provide a variety of benefits including:

- Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

- Associate discounts

- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

- Time off (vacation, holidays, sick pay). For eligibility requirements please visit https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$ myACI Benefits

- Leaders invested in your training, career growth and development

- An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values