Service Advisor

Full job description

What Were Looking For

Kisselback Ford is growing and we are looking for a Service Advisor to join our team. If you are looking for the right environment to learn and grow your career, see what we have to offer. We provide an excellent working environment and this is a great opportunity to work for an exciting company in a fast-paced environment.

About Us

Kisselback Ford is a family owned and operated dealership serving the Central Florida area. At Kisselback Ford we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Kisselback Ford is absolutely critical to its success. As proud recipients of multiple Presidents Awards, we are committed to continuing the award-winning service and exceptional value our community has trusted for years.

What We Offer:

- Family owned and operated. You are family and not just a number

- Paid training, certifications, and career growth

- Work only "ONE" Saturday a month and all Sundays off

- Company cell phone and business cards are provided

- 90 DAY Financial Guarantee to those who qualify

- Uniforms provided

- Highly productive shop

- Clean and professional work environment

- 401(K)

- Paid Vacations, Paid Holidays, and Paid Personal Days off

- Health, Dental, and Vision insurance at group rates

- Basic Life Insurance

RESPONSIBILITIES:

- Prepare detailed repair orders reflecting customer concerns and assign repairs to technicians

- Serve as the primary point of contact for our customers, both now and in the future

- Consult with technicians regarding necessary repairs and make the best informed recommendations to our customers

- Provide exceptional and timely communication, keeping our customers informed throughout the repair process

- Recommend additional services as needed

- Set and manage the expectations for our active delivery

- Ensure that the final invoice accurately reflects commitments made to our customers

- Perform other duties as assigned

QUALIFICATIONS:

- At least 2 years of dealership Service Advisor experience

- Must have a proven record of achieving exceptional CSI scores

- Must have the ability to assist other teammates and work with other departments

- Must have a valid driver's license and be in good standing

- Must exhibit personal and professional integrity

- Must have a desire for a long-term career within a growing organization

- AutoMate experience preferred, but not required

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.