About this role
Description
Summary
- We are looking for a reliable and customer-focused Slot Attendant to join our team at Augustine Casino. As a Slot Attendant, you will be responsible for ensuring that our guests have a memorable gaming experience by assisting with their slot machine needs.
Responsibilities
- Greet guests in a friendly and professional manner and provide exceptional customer service.
- Assist guests with slot machine payouts, jackpots, and machine malfunctions.
- Monitor the slot floor for any potential issues and report them to the appropriate personnel.
- Maintain a clean and organized work area and ensure slot machines are in good working condition.
- Educate guests on how to play slot machines and answer any questions they may have.
- Handle cash transactions accurately and efficiently.
- Slot Attendants maintain a bank, accurately and effectively breaking/changing bills, redeem slot tickets, perform basic math such as addition, subtraction and multiplication to determine sum of bill/ vouchers and to explain pervious plays/pays.
- Adhere to all casino policies and procedures.
Requirements
Skills/Abilities
- Must have strong organizational, verbal, and interpersonal skills
- Must be able to read/comprehend written instructions and follow verbal instructions
- Must be able to navigate the jackpot database
- Must be able to learn and use any program and/or technology required by the position
- Strong multi-tasking skills
Qualifications/Education/Experience
- High school diploma or equivalent.
- Six months of previous experience in a customer service role.
- Six months of previous experience in a cash handling role.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong communication and interpersonal skills.
- Basic math skills and ability to handle cash transactions.
- Must be able to work flexible hours, including evenings, weekends and holidays.
- Must be able to obtain and maintain a Gaming License from Augustine Gaming Commission.
- Must complete Title 31 training within 90 days of employment.