Guest Services Assistant - Full-time

Join the Adventure at the Arizona-Sonora Desert Museum!

Are you a people-person with a passion for animals? Join our Guest Services team and be the welcoming face that helps make every visit to Desert Museum an unforgettable experience! We are seeking enthusiastic, customer service-oriented individuals with six months to one-year of cash-handling and computer experience. Familiarity with the Desert Museum is a plus. Applicants should be available to work peak visitation days, which include weekends, holidays, and occasional evenings, as needed.

Application review will begin immediately and will continue until the position is filled. Please understand that if offered a position, you will be required to successfully complete a criminal background check and pre-employment drug screen as a final condition of employment. Applicants must be at least 18 years of age.

Job Title: Guest Services Assistant
Department: Guest Services
Reports To: Guest & Member Services Manager
FLSA Status: Non-Exempt; Full-time
Starting Salary: $17.52 per hour (initial step) plus a comprehensive benefit package, which includes medical, dental, vision, life and LTD insurance, FSA, HRA, 403(b) retirement plan, paid holidays, personal business days, sick leave, and vacation. Position is covered by a Collective Bargaining Agreement.

Summary
The Guest Services Assistant provides outstanding service and plays an integral role in contributing to the mission of the Arizona-Sonora Desert Museum. The position is flexible and accommodates ever-changing business needs.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Creates outstanding guest interactions with a guest friendly, professional demeanor.

- Processes sales transactions including admission, membership, donations, and other miscellaneous items.

- Follows Museum and department cash handling and reconciliation procedures.

- Uses upsell techniques to increase membership and paid experience sales and donations.

- Assists guests with stroller and mobility device rentals.

- Participates in service recovery.

- Assists guests with lost or found items and separated parties.

- Assists in compiling and mailing marketing materials, and membership materials.

- May assist other departments with clerical duties as assigned.

- Answers a variety of general queries including wayfinding, schedules, facilities, collections, etc.

- Acts as the primary Museum telephone operator and as central communications in emergency action plans.

- Access control including ticket and membership scanning, and event entry operations.

- Some duties, including cashiering for special events, access control, and other guest service functions, require working outdoors.

- Promotes a safe and sanitary work environment at all times. Practices safe work habits, participates in sanitation procedures, and reports hazards

Supervisory Responsibilities
This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED) and six months to one-year related experience and/or training or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively communicate with the general public using guest friendly language.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with challenges involving a few concrete variables in standardized situations.

Computer Skills

General knowledge of CRM systems or the ability to learn and develop functional use of systems.

Other Skills, Abilities, and Requirements

- Flexibility and adaptability.

- Ability to work weekends, holidays, and occasional evenings.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- The ability to communicate effectively with the general public.

- The ability to use standard office equipment and technologies including computers, keyboards, touch screens, telephones, etc.

- The ability to spend extended periods of time sitting.

- The ability to safely traverse through an unpaved natural environment.

- Ability to withstand extended periods exposed to the adverse weather conditions typical of southern Arizona.

- Must be able to perform all essential job functions unaided or with reasonable accommodation.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily a small office space in close proximity to others. Occasional exposure to extreme outdoor weather conditions. Noise levels range from moderate to loud.

IDEA Commitment
The Arizona-Sonora Desert Museum is committed to fostering a welcoming space and a diverse, inclusive team that reflects the communities in which we live and work. We understand that inclusion, diversity, equity, and accessibility (IDEA) are integral to the fulfillment of our mission, and to our success as an organization. To that end, we are working to build the structures, policies, hiring practices and organizational culture that ensure representation and opportunity for all, and create an environment of belonging where everyone feels respected, safe, and understood. Additionally, as we continue to engage in this work, we are working to integrate the core values of IDEA into our programs, exhibits, communications, and other public offerings. Valuing each others differences brings us together to create a thriving workplace and fair work culture, allowing us to fulfill our mission more effectively.

We believe inclusion is everyones responsibility. Ways in which commitment is demonstrated include continuous development, modeling inclusive behaviors, and proactively addressing bias.

The Museums IDEA Coalition consists of staff members who are driving our efforts to build a culture where people feel they belong and have a voice. Visit the Arizona-Sonora Desert Museum's IDEA page to learn more. (http://www.desertmuseum.org/idea/)

The above description reflects a general overview of the responsibilities, reporting relationships and position requirements for this job classification. It is not intended to be a complete description of all duties and requirements that may be inherent in the position.