About this role

Overview The Construction Quality Manager for Johor Bahru metro will work full-time with the project teams to oversee quality assurance and quality control (QA/QC) processes throughout the construction period. Working collaboratively with the project teams, the role will ensure that day-to-day site execution adheres to established processes and project parameters, and achieves the highest standards of performance, functionality and safety.The role may have responsibility for overseeing quality activities across 3-4 projects/campuses simultaneously and providing leadership, coaching and technical support to site-based quality personnel to ensure consistent implementation of quality standards, processes and reporting requirements across the portfolio. Responsibilities <h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;">Quality Support Execution</h2><ul style="margin-top: 0cm; margin-bottom: 3.0pt;"><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Manage and coordinate quality activities across 3-4 active construction sites, ensuring consistent application of Microsoft quality standards, processes and expectations.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Provide direction, mentoring and technical support to Site Quality Managers, Quality Engineers, and other quality personnel assigned to multiple projects/campuses within the region.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Drive consistency in quality reporting, inspections, audits, issue management, and lessons learned across the assigned portfolio of projects.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Demonstrate commitment to an Injury-Free Environment through personal actions and mentoring others, ensuring the safety programme is followed.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Review the General Contractor’s Project Quality Management Plan (QMP), including QA/QC procedures, inspection and test plans (ITP), and Foreign Object Debris (FOD) management plan.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Oversee, train and counsel project staff to ensure consistency in auditing and execution against Microsoft project quality specifications and standards.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Lead and manage quality-awareness promotions that enhance the quality culture and project outcomes.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Attend and participate in project design and construction meetings, including OAC and weekly quality meetings.</li></ul><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;"> </h2><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;">Collaboration with Delivery Teams</h2><ul style="margin-top: 0cm; margin-bottom: 3.0pt;"><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Foster a supportive and inclusive work environment by collaborating closely with construction, quality, commissioning, procurement, design and operations stakeholders.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Identify quality issues and ensure necessary modifications are made to maintain budget, schedule and scope and improve project delivery.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Facilitate decision-making to drive quality solutions, support schedules and manage change as required.</li></ul><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;"> </h2><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;">Auditing</h2><ul style="margin-top: 0cm; margin-bottom: 3.0pt;"><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Execute quality audits onsite and offsite, and ensure audit goals are met.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Consolidate, analyse and report key audit data regularly to demonstrate compliance and conformance.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Identify areas for improvement and use disciplined problem-solving techniques to recommend corrective and preventive actions for non-conformances. Improve process control through enhanced process capability and error-proofing.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Facilitate cross-site collaboration and sharing of best practices, lessons learned and continuous improvement initiatives between project teams.</li></ul><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;"> </h2><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;">Performance Analysis</h2><ul style="margin-top: 0cm; margin-bottom: 3.0pt;"><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Document, analyse and evaluate project quality metrics.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Provide data-driven insights to support process adherence and conformance.</li></ul><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;"> </h2><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;">Documentation and Reporting</h2><ul style="margin-top: 0cm; margin-bottom: 3.0pt;"><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Consolidate and communicate portfolio-level quality performance, risks, trends and improvement opportunities across multiple sites to regional and corporate stakeholders.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Document, aggregate and report audit results, issues, lessons learned and recommendations for corrective actions.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Prepare detailed audit reports summarizing non-conformances, observations, and audit outcomes in a clear and accessible manner.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Support the entry of QA/QC data in the appropriate tool, issue a weekly QA/QC log, maintain quality metrics and track QA/QC items to closure as part of the QA/QC programme.</li></ul><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;"> </h2><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;">Compliance and Standards</h2><ul style="margin-top: 0cm; margin-bottom: 3.0pt;"><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Stay up to date with industry standards, regulations and best practices relating to construction and quality.</li></ul><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;"> </h2><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;">QA/QC Process Improvement</h2><ul style="margin-top: 0cm; margin-bottom: 3.0pt;"><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Continuously improve QA/QC procedures and protocols for region-wide change management.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Identify opportunities for process efficiencies within audit and quality-control workflows.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Identify defects, data inconsistencies and improvement opportunities to ensure consistent quality delivery.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Lead and/or participate in the digitalization of construction-related processes to improve efficiency, transparency, traceability, and accountability.</li></ul><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;"> </h2><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;">Training and Support</h2><ul style="margin-top: 0cm; margin-bottom: 3.0pt;"><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Provide training, mentoring and technical support to Site Quality Managers, Quality Engineers and project stakeholders on QA/QC processes, specifications and best practices.</li></ul> Qualifications <h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;">Qualifications</h2><ul style="margin-top: 0cm; margin-bottom: 3.0pt;"><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Education: Bachelor’s degree in construction project management, architecture, engineering, quality management or a related field, with 10+ years of related experience on data centre projects, or equivalent experience in a similar industry.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Experience: A minimum of 10 years of building-construction experience covering MEP (mechanical, electrical and plumbing), CSA (civil, structural and architectural), construction quality management, commissioning expertise and quality-control testing, preferably in data centre or industrial construction reliant on specific installation practices and adherence.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Demonstrated experience managing quality programmes across multiple concurrent construction projects or sites, including coordination of geographically distributed quality teams.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Proven ability to lead, coach and develop site-based quality personnel while maintaining consistent quality outcomes across a portfolio of projects.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Technical Skills: Proficiency in Microsoft 365, BIM (Building Information Modelling), Bluebeam and relevant construction software. Proficiency in data analytics and internal reporting tools, including Power BI and other statistical inference tools.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Analytical Mindset: Strong analytical and problem-solving skills, with the ability to interpret complex data and identify trends.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Detail Oriented: Meticulous attention to specifications, governing standards and installation compliance, with commitment to high-quality results, including auditing contractor certifications.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Communication: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders and promote open, inclusive communication.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Team Player: Demonstrated ability to work collaboratively in a fast-paced, dynamic environment to meet schedule requirements.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Adaptability: Ability to adapt to changing priorities and manage multiple tasks simultaneously.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Quality Mindset: Strong commitment to accountability and adherence to project quality standards and specifications, using the Plan-Do-Check-Act approach.</li></ul><h2 style="margin: 8pt 0cm 3pt; line-height: 107%; break-after: avoid; font-size: 11pt; font-family: Calibri, sans-serif; color: #243a5e;">Preferred Qualifications</h2><ul style="margin-top: 0cm; margin-bottom: 3.0pt;"><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Bachelor’s degree in engineering, construction management, or related field.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Technical mastery or knowledge of continuous and process-improvement methods such as DMAIC, Lean, DFSS/process design, process management and change management.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Quality-control and testing certifications are preferred, such as the Construction Quality Management certificate from the United States Army Corps of Engineers and OSHA 30.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Knowledge of FMEA, MSA, 8D, or other structured problem-solving methodologies.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Experience in Cost of Poor-Quality analysis and ISO 9001; ASQ certifications such as CQM, CQE or CQA are desirable.</li><li style="margin: 0cm 0cm 3pt 0px; line-height: 107%; font-size: 10.5pt; font-family: Aptos, sans-serif; color: #333333;">Familiarity with construction software technology, including BIM, other construction-management software and infrastructure components.</li></ul> Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: <ul><li>Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.</li></ul>#COICareers | #EPCCareers | #DCDCareers This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>