Compliance Auditor

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Compliance Auditor to join our team in Cape Town

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

oInnovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

This position reports to the : Regional Franchise Operations Manager.

Your responsibilities can include:

Franchise Management - Independent Contract (IC) Drivers -

- Conduct in field Driver Shifting Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents;

- Conduct in field Driver Vehicle Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents;

- Remove Drivers from shift if they are non-compliant and fail the inspection audits conducted;

- Report the results of the inspection audits to the Hub Owners, Hub Managers and Franchise Management Team, detailing areas of focus for attention and corrective behavior;

- Report on repeat offenders and institute corrective actions and re-training.

Pick N Pay Takealot Pickup Point (TPP) -

- Escalate issues experienced during day-to-day operations;

- Weekly support visits to support improved business operations - act as a consultant to the Pick N Pay Store management to drive business success;

- Driving the company policies, procedures and brand standards through regular auditing processes;

- Monitoring and measuring branch performance and productivity against Service Level Agreement’s (SLA’s) through system checks and reports;

- Presenting solutions to solve problems to help drive the momentum and success of the Pick N Pay Takealot Pickup Point customer service offering.

General

- Generate reports on your findings in Excel and PowerPoint (or Google Equivalent);

- Analyze and report on trends in your areas;

- Hold review meetings with the appropriate/respective management team;

- Review applicable SOP’s as they become due for review;

- Monitor compliance with regards to the applicable SOP’s;

- Meet Audit KPI’s;

- Support Franchise Managers and Food Compliance Coordinators who are performing audits of their practice in the normal course of their duties;

- Ensure processing, compliance and administration duties are completed accurately and timeously;

- Take responsibility for matters and work assigned tasks;

- Conduct housekeeping audits and any other audits that may be assigned.

- Must be willing and able to work the required days/hours for the role

- Tuesday to Saturday

- 11am to 8pm daily

Qualifications and experience:

- Matric (Grade 12)

- NQF Level 4/ Diploma advantages

- 1-2 Years’ experience in a supervisory role within a Franchise business and/or hospitality industry

- Previous operational auditing experience will be advantageous

- Must be competent in Microsoft Office or Google Equivalent

- Must have a valid driver’s license.

Attributes required :

- Exceptional organizational and compliance and administrative skills;

- Have a keen eye and attention to detail;

- Must be able to work under pressure,being able to manage high workloads from time to time;

- Must be able to think outside of the box and be proactive in your approach to your responsibilities;

- Must be a solutions-oriented and attention to detail individual – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables);

- Strong analytical and critical thinking, using data to interpret and make informed decisions that are pragmatic and operationally practical;

- Ability to present ideas succinctly, both in writing and verbally;

- Versatile and with an appetite to learn from the experience of others and independently through experimentation and research;

- Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact.

Why Join TFS:

- Purpose-driven impact : Transform lives through logistics innovation

- Advanced technology: Work with cutting-edge systems in a fast-paced environment

- Career growth: Thrive in an agile space that champions continuous improvement

- Inclusive culture : Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.