Membership Support Team Leader

£33,000
Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership S upport T eam leader to join our team!

As a Member Support Team Leader you will r eport into the Member Support Operations Manager, lead ing a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members .

You will resolve high level escalated member queries   by m onitoring team performance and overseeing the delivery of daily, weekly & monthly KPI’s .

Please be aware shifts may vary - m orning , evening & weekend working will be required .

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks :

- Free Club Membership for you and your family!

- 50% Discount on food and drinks.

- Discounts on Swimming, Tennis Lessons, and Personal Training.

- Opportunities for Career Advancement through internal training and development.

- Wagestream App : Get paid on demand!

- Access to our Benefits Suite .

About you:

- Exceptional customer service skills

- Highly developed leadership qualities

- Organisational skills & commercial acumen

- Ability to use an empathic & reasonable approach to member queries

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!
Heston