About this role
- Determines project scope, develops a preliminary plan of investigation, and determines project specifications such as cost, time, and sample requirements by analyzing client input, available supplemental data, and product construction.
- Projects may include travel to conduct or witness tests at client sites. Initiates communication with clients to promote and explain the benefits of new and existing services.
- Follows up on contacts from clients.
- Communicates with clients to discuss technical issues, explain UL procedures and requirements, convey project cost, and negotiate completion date and sample requirements.
- Acts to address client concerns and to resolve client issues.
- Provides technical assistance to clients in reference to product inspection and follow-up services.
- Establishes appropriate test programs by reviewing files and manufacturer's information, examining samples, and applying UL requirements.
- Is familiar with applicable standards, company manuals and appropriate technical literature.
- Examines samples for compliance with UL requirements and notifies client of any areas in which the product is not in compliance or of any changes in project scope or specifications.
- Coordinates laboratory activities by preparing data sheets and instructions to technicians, scheduling and reviewing work of laboratory technicians and engineering support staff and establishing completion dates.
- Coordinates administrative aspects of project management.
- Serves as Project Handler of record and may sign as Reviewer of record as assigned.
- Communicates project status and results to clients through frequent contact and by preparing reports.
- Prepares Follow-Up Service Procedures and information pages.
- Integrates continuous improvement concepts and techniques into all aspects of the job.
- Resolves engineering issues associated with Variation Notices by analyzing and reporting on the acceptability of the variations.
- Assists in the development of UL requirements.
- Assists in developing special test methods and test equipment.
- Analyzes test program for adequacy and sequence.
- May coordinate and/or perform File Reviews, as directed.
- May represent UL at industry related functions such as seminars and trade shows.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
- Bachelor's degree or above in Electrical Engineering, Electronics Engineering, Chemical Engineering, Instrumentation, Automation, Safety Engineering, Fire Protection Engineering, or a related technical discipline.
- 2+ years of experience in product testing, certification, product development, engineering, or quality assurance.
- Strong analytical and problem-solving skills with the ability to evaluate technical documentation and test data.
- Good written and verbal English communication skills.
- Ability to manage multiple projects and work effectively in a cross-functional and international environment.
Preferred Qualifications
- Experience with gas detection, fire detection, life safety, refrigeration, HVAC, industrial safety, or environmental monitoring products.
- Familiarity with standards such as UL 2075, UL 2034, UL 1484, IEC 60079, UL 60335-2-40, or related gas detection standards.
- Experience working in a certification body, testing laboratory, regulatory agency, or product manufacturing environment.
- Knowledge of combustible gas detection, refrigerant leak detection, carbon monoxide detection, or BESS gas monitoring applications.
- Customer-facing technical support or project management experience is a plus.