About this role
Key Responsibilities:
- Oversee daily hotel operations during assigned shifts and ensure all departments maintain high service standards.
- Act as the Manager on Duty and ensure a seamless guest experience throughout the hotel.
- Handle guest requests, feedback, and complaints professionally and ensure timely resolution.
- Coordinate with Front Office, Housekeeping, F&B, Engineering, Security, and other departments to address operational requirements.
- Monitor hotel presentation, cleanliness, service quality, and compliance with established standards.
- Support VIP arrivals, special occasions, and other guest requirements.
- Conduct regular operational checks and address any issues promptly.
- Lead, guide, and support colleagues during the shift to ensure efficient service delivery.
- Manage operational incidents and escalate significant matters to senior management when required.
- Ensure proper shift handovers, communication, and completion of daily reports.
Requirements
Requirements:
- Previous experience as a Duty Manager, Assistant Front Office Manager, or similar role in a 5-star hotel.
- Strong knowledge of hotel operations and luxury hospitality standards.
- Excellent guest service, communication, and interpersonal skills.
- Strong leadership, decision-making, and problem-solving abilities.
- Professional appearance and a positive, guest-oriented approach.
- Excellent command of English; additional languages are an advantage.
- Ability to work under pressure and manage multiple priorities.
- Flexible to work shifts, weekends, and public holidays.