Customer Order Management Administrator - Level I - OFFC

Job Summary:
The Customer Order Management Administrator is responsible for supporting the Customer Order Management team with non-customer facing administrative and support tasks such as processing customer orders, compiling export/shipping documentation, internal system data maintenance, data cleansing and report creation.

Key Responsibilities:
Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing, filing, scanning).
Under direct supervision: support the order management team with non-customer facing tasks by processing data and collating information in relation to all phases of the order life cycle.
Process customer orders within the order management system, accurately and within the required deadline.
Manually allocate parts to customer orders within the order management system.
Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.
Assist with other data entry tasks related to the order life cycle (for example new customer set-up, credit and debit administration).
Prepare and distribute standard internal reports.
Perform data maintenance and cleansing to ensure data accuracy in the order management system (for example customer details, drop ships, pricing, aging orders, order holds/suspensions, codes).
Identify and communicate areas for process improvement to Supervisor.

On time order entry in L2D system and order acknowledgement to customer in Fusion system.

Basic knowledge of Microsoft Office applications (Excel, Outlook, Word, PowerPoint).

Good written and verbal communication skills.

Experience in order management, customer service, or supply chain operations.

Exposure to ERP/order management systems will be an added advantage.

Ability to build strong working relationships with cross-functional teams and customers.