About this role
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
The position of ServiceNow Integrated Risk Management (IRM) Sr Software Engineer II will be a part of a dynamic and growing team within the Global Risk and Compliance Technology organization at American Express.
Minimum:
- 3+ years as Senior Software Engineer I experience in Governance, Risk and Compliance (GRC) tools.
- Overall 12+ years of software development experience.
- Strong background in system architecture and engineering standard processes.
- Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.
- Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.
- Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.
- An understanding of GRC/IRM industry trends.
- 5+ years Agile experience as well as hands on Scaled Agile Framework experience.
- BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas.
- Active Certified System Administrator certificate
Preferred:
- Working knowledge of GCP.
- Typically has prior technology experience of systems analysis/programming.
- Experience writing/initiating JS utilities.
- Hold ServiceNow Certified Application Developer credentials.
- Conceptual architecture knowledge.
- Machine Learning or Generative AI knowledge by leveraging NowAssist is a plus, not mandatory