Facility Executive - Soft Services

Job Title
Facility Executive - Soft Services

Job Description Summary

Job Description

Job Description (JD) – Soft Services Executive (Hotel Background/Corporate Office)

Position: Soft Services Executive (Female candidate preferable )
Department: Facility Management / Administration
Location: Corporate Office Jaipur
Reporting To: Facility Manager

Job Summary

The Soft Services Executive is responsible for ensuring high standards of housekeeping, pantry services, pest control, hygiene, landscaping, and overall workplace experience within the Hotel Background/Corporate Office. The role involves vendor management, team supervision, quality audits, compliance & SLA monitoring, and timely resolution of employee concerns related to soft services.

Key Responsibilities

Housekeeping Management

- Supervise housekeeping operations to maintain cleanliness and hygiene standards across office premises.
- Conduct daily inspections of workstations, meeting rooms, washrooms, cafeteria, reception, and common areas.
- Ensure adequate availability of housekeeping consumables and cleaning materials.
- Monitor specialized cleaning activities such as carpet shampooing, deep cleaning, and façade cleaning.

Pantry & Cafeteria Management

- Oversee pantry operations and ensure timely service delivery.
- Monitor food hygiene, quality, and service standards.
- Coordinate with catering vendors for meetings, events, and employee engagements.
- Ensure pantry consumables are adequately stocked.

Vendor Management

- Manage housekeeping, pantry, pest control, and landscaping vendors.
- Monitor vendor performance against agreed Service Level Agreements (SLAs).
- Verify vendor attendance, invoices, and monthly performance reports.
- Conduct periodic review meetings with service providers.

Health, Safety & Compliance

- Ensure compliance with workplace health, safety, and hygiene requirements.
- Support EHS audits and facility inspections.
- Maintain records related to soft service operations and statutory compliance.
- Coordinate pest control and sanitization activities.

Employee Experience & Service Delivery

- Address employee complaints and service requests promptly.
- Maintain high workplace standards to enhance employee satisfaction.
- Support office events, town halls, leadership visits, and employee engagement programs.

Documentation & Reporting

- Prepare daily, weekly, and monthly MIS reports. Make presentations and present to the FM on monthly basis.
- Track consumables, vendor performance, cost utilization, and service quality metrics.
- Maintain asset and inventory records related to soft services.

Education & Experience

- Graduate in any discipline (Preferable in Hotel Management/Facility Management preferred).
- 3–5 years of experience in corporate facility management, hospitality, or workplace services.
- Experience in managing housekeeping and pantry operations in a corporate environment.
- Candidates with prior experience in reputed hotels, hospitality chains, or luxury guest services will be preferred.

Key Performance Indicators (KPIs)

- Housekeeping Audit Scores
- Employee Satisfaction Levels
- SLA Compliance of Vendors
- Complaint Closure Time
- Hygiene & Safety Compliance
- Cost Control and Budget Adherence

Key Skills (Hotel & Hospitality-Focused)

- Hospitality & Guest Relationship Management
- Corporate Workplace Experience Management
- Housekeeping Operations & Room Standards
- Front Office Coordination & Guest Handling
- Food & Beverage / Pantry Operations Management
- Service Excellence & Customer Satisfaction
- Vendor & Contract Management
- Event, Conference & VIP Visit Coordination
- Hotel-Style Service Delivery & Etiquette
- Hygiene, Sanitation & Quality Audits
- Complaint Handling & Service Recovery
- Inventory & Consumables Management
- Team Leadership & Staff Supervision
- SLA Monitoring & Performance Management
- Health, Safety & Workplace Compliance
- Budget Control & Cost Optimization
- MIS Reporting & Data Analysis
- Communication & Stakeholder Management

Preferred Candidate Profile

- Hotel Management graduate (BHM/DHM) preferred.
- Experience in reputed hotels, hospitality chains, business hotels, luxury properties, serviced apartments, or premium corporate offices.
- Strong understanding of housekeeping, front office, food & beverage, guest relations, and hospitality service standards.
- Ability to translate hotel-level hospitality standards into a corporate office environment.
- Experience handling VIP guests, leadership visits, town halls, and employee engagement activities.
- Excellent grooming, communication, and customer-centric approach.

INCO: “Cushman & Wakefield”