About this role
Summary
Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description - Retail/Sales Operations:
Supports the sales process through activities that may include putting displays in place, keeping stock level inventory, managing payment transactions and conducting fittings or garment alterations.
Speciality Description - Retail/Sales Operations:
Coordinates operational activities of stores. Monitors the flow of products and ensures the store is kept well stocked. Supports store projects, such as changes in opening and closing times, renovations or relocation. Liaises with necessary departments to coordinate an action rollout plan within deadline and budget.
Job Description
Your main missions would be the following:
- To reach the monthly and yearly sales turnover through daily walk-in & our customer database, ensure proper customer follow up actions
- Ensure professional knowledge of our brand, products and marketing activities
- Daily Operations (Opening/Closing/Reporting)
- To provide high standard of customer service/hospitality to all customers
- KPI development (Sales Conversion/ Traffic/Customer Retention) *with SM
- CRM development (Strategy & Practice) *with SM
- To participate in merchandising feedback at boutique to increase the brand exposure & customer attraction
- Market intelligence (Regular Competitors Updates)
Who you are
- College graduate or above (prefer)
- Fluent in spoken and written Mandarin (ENG a plus)
- Minimum of 3-year experience in High-End Retail (Luxury fashion/ W&J) *Experience varies for seniority title application
- Microsoft Office, Excel, Email
- Passionate about retail and jewelry-Entrepreneur Mindset-Proactive
- Result-oriented
- Team Spirit
- Positive Thinking
- Good communication & interpersonal skills
Job Type
Fixed Term (Fixed Term)
Start Date
2026-10-09
Schedule
Full time
Organization
Kering (Shanghai) Watches and Jewelry Limited