About this role
## Job Summary
Provides technical support to customers and partners on UNIX based backup for applications (ORACLE, SAP etc.).
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Occasionally designs and deliver technical training/brown-bags.
Reports design and reliability problems or code issues to software engineering
## Job Requirements
- Good written and verbal communication skills.
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem solving.
- Understanding of AI tools , systems and practices
Solid understanding of the following protocols and applications:
- UNIX/Linux configuration, administration and technical support
- Microsoft Windows environment configuration, system administration and technical support
- The interoperability of some enterprise applications (such as Oracle, SAP, Microsoft Exchange or Microsoft SQL Server) with storage systems and solutions
- SAN connectivity methodologies for storage systems (FCP/iSCSI)
- TCP/IP and Networking
Additionally, 1 or more areas of expertise such as:
- Server, and Desktop Virtualization Solutions (such as VMware, Hyper-V, XenServer ...)
- Backup Solutions with enterprise applications
- Snapshot/ShadowCopy technology
- Network Attached Storage protocols experience (NFS/CIFS) and related required protocols (DNS, NIS, and Active Directory)
## Education
IC - Typically requires a minimum of 8 years of related experience.Mgr & Exec - Typically requires a minimum of 6 years of related experience.