D365 Developer - Assistant Manager

Microsoft Dynamics 365 F&O Developer – Senior Consultant (Managed Services)

Required Technical Skills

- Strong hands-on development experience in Microsoft Dynamics 365 Finance and Operations using X++, extensions, event handlers, Chain of Command, data entities, forms, classes, tables, workflows, batch framework, and security artifacts.
- Experience developing and supporting integrations using OData, REST APIs, custom services, business events, data management framework, Azure Logic Apps, Azure Functions, Service Bus, or equivalent integration patterns.
- Experience creating and supporting SSRS reports, Electronic Reporting configurations, Power BI integrations, and data extracts where applicable.
- Strong working knowledge of Visual Studio, Azure DevOps, Git or supported version-control practices, build and release pipelines, CI/CD, code-quality controls, and deployment lifecycle.
- Understanding of Dynamics 365 environments, Lifecycle Services (LCS), Power Platform Admin Center (PPAC), package deployment, database synchronization, refreshes, monitoring, and release management.
- Working knowledge of Power Platform, including Dataverse, Power Apps, and Power Automate, and their integration with Dynamics 365 F&O.
- Proficiency in SQL, data analysis, debugging, tracing, performance tuning, and production issue diagnosis.
- Understanding of role-based security, segregation of duties, secure coding practices, data privacy, audit requirements, and controlled access to production data.
- Knowledge of Microsoft-supported extensibility patterns, One Version update considerations, application lifecycle management, unit testing, and upgrade-safe development.
- Ability to create high-quality technical designs, estimates, test cases, deployment instructions, and operational support documentation.

Managed Services Experience

- Proven experience in an AMS, Managed Services, application support, or production operations environment.
- Practical understanding of incident, service request, problem, change, release, and knowledge-management processes.
- Experience working to SLAs and KPIs, prioritizing competing tickets, managing technical escalations, and supporting critical business periods.
- Experience with IT service-management tools such as ServiceNow or equivalent platforms.
- Ability to balance rapid restoration of service with robust root cause analysis and sustainable resolution.
- Experience supporting geographically distributed stakeholders and blended onshore/offshore delivery teams.

Experience and Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.
- 6–7 years of relevant experience in Dynamics 365 development, including substantial hands-on experience with enterprise-scale solutions.
- Demonstrated experience supporting live Dynamics 365 environments and delivering enhancements through controlled development and release processes.
- Strong analytical, debugging, estimation, documentation, and problem-solving skills.
- Good understanding of software development lifecycle, Agile delivery, DevOps practices, testing methods, and production support controls.
- Ability to work independently, take accountability for complex deliverables, and provide technical guidance without requiring a formal lead role.
- Strong written and verbal communication skills, with the ability to explain technical issues, options, risks, and recommendations to technical and business audiences.

Preferred Skills and Certifications

- Microsoft Certified: Dynamics 365 F&O Apps Developer Associate, Power Platform Developer Associate, Dynamics 365 F&O Apps Solutions Architect Expert, Power Platform Solutions Architect Expert and/or Agentic AI Business Solutions Architect.
- ITIL Foundation or practical ITIL-based service-management experience.
- Experience with automated testing, telemetry, monitoring, integration observability, and DevSecOps controls.
- Exposure to Copilot, Copilot Studio, AI Builder, or Azure AI services used responsibly within enterprise solutions.
- Experience in service transition, application onboarding, knowledge transfer, technical-debt remediation, or support operating-model improvement.

Key Attributes for Success

- Customer-first mindset with strong ownership of service outcomes.
- Calm, structured approach to high-priority incidents and competing demands.
- Commitment to secure, maintainable, supportable, and high-quality solutions.
- Collaborative working style and willingness to share knowledge.
- Continuous-improvement mindset focused on stability, automation, efficiency, and user experience.
- Professional judgment, attention to detail, and timely escalation of risks or constraints.