Head of Business Management CIIOM

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Business Performance.

This is a high-profile leadership role at the centre of HSBC’s Channel Islands and Isle of Man business. As Head of Business Performance, you’ll help shape how the market plans, performs and grows, bringing together strategic planning, financial management, governance, transformation and business insight.

You’ll work across International Wealth and Premier Banking, Commercial Banking and Chief Operating Office teams, partnering with senior leaders and stakeholders across multiple jurisdictions. From leading the Financial Resource Plan and Country Strategic Plan to overseeing the Project Management Office and presenting performance insights to senior governance forums, you’ll turn complex information into clear decisions and coordinated action.

It’s a role for someone who enjoys operating at pace, connecting the dots and making things happen in a complex, internationally focused environment.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

In this role you will:

- Lead the Financial Resource Plan process across CIIOM International Wealth and Premier Banking, Commercial Banking and Chief Operating Office, coordinating inputs from multiple functions and business areas.
- Support the development and delivery of the Country Strategic Plan, helping senior leaders translate strategic priorities into practical plans and measurable outcomes.
- Manage direct and indirect cost plans across the relevant business lines and functions, providing insight into performance, risks and opportunities.
- Lead the Project Management Office, overseeing workload, reporting and delivery across discretionary, non-discretionary and strategic projects.
- Provide clear management information and reporting on portfolio performance, key milestones, dependencies, risks and issues.
- Coordinate regular market governance reports for local, regional and global stakeholders, ensuring information is accurate, timely and decision ready.
- Act as a key escalation point for country, regional and global teams, bringing stakeholders together to resolve complex issues and maintain momentum.
- Lead and develop an immediate team while influencing colleagues across the wider business to deliver shared priorities.

To be successful in this role you should meet the following requirements:

- Experience designing and delivering strategic plans, ideally within an international or complex financial services environment.
- Strong commercial and analytical capability, with the confidence to work with complex management information and financial data from multiple sources.
- Experience working in relevant environments, i.e. strong organisational, planning, interpersonal, management, negotiation, consultative communication skills.
- Proven project, portfolio or PMO management experience, including the ability to track delivery against milestones, manage dependencies and escalate issues effectively.
- Strong leadership experience, with the ability to motivate a team and create effective working relationships across business lines, functions and locations.
- Excellent stakeholder management and communication skills, including the ability to present clearly, influence senior leaders and constructively challenge established thinking.
- The ability to make prompt, practical and well-informed decisions while balancing competing priorities, BAU activity and large scale change.
- A flexible, self-starting approach and the resilience to manage time critical, culturally sensitive and complex challenges across multiple jurisdictions.
- A commitment to bringing diversity of thought and a fresh perspective to the team.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected]