Senior Team Lead, Facilities Security

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance
The Senior Team Lead, Facilities Security is a developing management role, responsible for playing a critical role in ensuring the safety, security, and compliance of the Data Center physical infrastructure, equipment, and employees.

This role ensures that security measures are in place and functioning properly at an assigned data center location and assists in the development, implementation, and maintenance of organizational security procedures.

This role provides regular daily supervision and support to a team of dedicated Security Guards and fosters a collaborative and high-performing culture across the team(s) within their remit.

What we are looking for

Key Roles and Responsibilities:
Supervises daily operations for a team of Security Officers; includes regular duties such as planning, scheduling, submitting timesheets, organising, and directing execution of routine and special project work delegated by Security leadership.
Aids in identifying and attracting prime talent by participating in the recruitment process, assessing qualifications, interviewing candidates, and hiring individuals to join the team.
Contributes and supports the development, implementation, and enforcement of security protocols, policies, and procedures to protect the data centre, assets, and personnel.
Coaches and guides Security teams by modelling professional conduct and adhering to security policies and safety regulations at the assigned work sites
Guides team members on how to fulfil the special / unique requirements for NTT GDC clients, and ensures requirements are met; includes maintaining a positive and professional demeanour, proper engagement, and establishing client relationships.
Remains alert and monitors security operations at all times during shift to ensure data centre and surrounding property is secure and not accessed by unauthorized personnel, or open to sabotage, vandalism or theft.
Manages compliance, security, and records integrity by shift and data centre for client shipping and logistics by performing regular audits and supporting Shipping and Receiving personnel.
Coordinates Security vendor onboarding indoctrination training in partnership with Deployment Services and Critical Facilities Operations.
Acts as the first point of contact during security incidents, assist with investigations, gather evidence, and prepare incident reports. This also includes collaborating with relevant stakeholders to resolve incidents effectively.
Administers the operation of all security related systems on shift, such as access control, CCTV, digital video recording, photo badging, etc.
Reviews utilisation and maintenance of security equipment.
Prepares and reviews periodic security reports to clients and internal leadership.
Organises and conducts predefined actions in emergency situations and renders first aid, in events ranging from fire, work accidents, to illness.
Executes documented procedures and policies to ensure achievement of key responsibilities.
Manages the procurement of essential equipment spares and office supplies for designated staff and shift; this includes maintaining inventory levels and resources are readily available to support the team’s effective performance and daily operations.
Recommends improvements to recordkeeping software to capture accurate security officer activities.
Ensures all Security Guards on shift meet all NTT GDC Grooming and Uniform Standards.
Performs other duties as assigned, and regular, predictable attendance is essential for satisfactory performance.
Knowledge, Skills and Attributes:
Familiarity with security management, preferably in a data centre or critical infrastructure environment
Knowledge of physical security systems, access control, surveillance technologies, and incident response procedures
Recognition of leadership skills with the ability to learn to motivate and manage a team effectively
Analytical and problem-solving skills to identify and mitigate security risks and vulnerabilities
Good communicator (written and verbal), with ability to interact with stakeholders at all levels
Functional in stressful situations, remaining calm while making critical decisions
Able to navigate security technologies and computer systems, including access control systems, CCTV, and incident management software
Familiar with occupational hazards and safety rules
Ability to coach and mentor a team of Security Guards
Ability to interact effectively with a variety of internal and external stakeholders by using their good collaboration and engagement skills
Ability to balance and plan the short-term and long-term actions of the team
Strong customer service focus
Ability to work in a fast paced and deadline driven environment
Academic Qualifications and Certifications:
High School or GED required
Post school qualidation, or equivalent combination of work experience and occupational training / certifications
Certifications such as Certified Protection Professional (CPP), Certified Information Systems Security Professional (CISSP), or Physical Security Professional (PSP) are preferred
CPR/First Aid Certification preferred
Required Experience:
Prior solid Law-Enforcement and/or Military Schooling, a plus
Prior solid relevant experience in law enforcement, industrial, commercial, or governmental security and loss prevention
Prior solid relevant experience using security systems and tools, for example access control systems, CCTV etc.
Developing experience in managing a team of Security Guards

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.