About this role
Key Responsibilities
- Lead and mentor a team of MetaSolv support professionals.
- Act as primary escalation point for production incidents and service outages.
- Monitor incidents, service requests, and problem tickets.
- Ensure agreed SLAs and KPIs are consistently achieved.
- Drive root cause analysis (RCA) and preventive actions.
- Coordinate with business users, client IT teams, and vendors.
- Conduct daily operational reviews and status reporting.
- Manage release support, deployment validations, and post-production monitoring.
- Facilitate knowledge management and continuous service improvement initiatives.
- Support transition, KT, and stabilization activities.
Required Skills
- Strong experience in Oracle MetaSolv Solution (MSS).
- Telecom OSS/BSS domain knowledge.
- Incident, Problem, and Change Management.
- Production Support governance.
- SQL and database troubleshooting.
- Ticketing tools such as ServiceNow, Jira, Remedy, or equivalent.
- Team management and stakeholder communication.
- ITIL Foundation Certification.
- Experience with Oracle OSS products.
- Exposure to integration support environments.
Preferred Skills
- ITIL Foundation Certification.
- Experience with Oracle OSS products.
- Exposure to integration support environments.