Expo & Events Specialist - UK Support

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Join our Expo & Events team and become an integral part of the UK operation, supporting the complete logistics process from customer booking and customer file creation through order creation and management, operational execution and invoicing. The role combines daily operational and administrative support with several business trips per year to major trade fairs, where you will work directly from the exhibition site and help ensure an excellent customer experience.

## How you create impact

- Support the complete Expo & Events Logistics process for the UK team, from the initial customer booking and customer file creation to order creation and management, operational follow-up, invoicing and customer file closure.
- Create and maintain customer files, ensuring that bookings, stakeholders, billing parties, references and all mandatory information are complete and accurate.
- Create, update and manage working orders and transport orders in Fairlog based on the services booked, including any changes or additional services requested during the event lifecycle.
- Create and maintain fairs, VIP departments and relevant operational structures required for successful execution.
- Support quotations, documentation, internal pre-alerts and general administration while ensuring clear and timely communication with the UK team, customers and international stakeholders.
- Monitor open working orders and transport orders, accruals, costs and billing information, supporting accurate invoicing, financial follow-up and timely customer file closure.
- Travel several times per year to major trade fairs and work directly from the exhibition site as a fully integrated member of the UK Expo & Events team.
- Provide on-site operational and administrative support during event build-up, show days and break-down, including handling customer requests, confirming additional services and keeping system information up to date.
- Act as a reliable point of contact for customers and exhibitors on-site, working closely with the UK team, local Kuehne+Nagel stations and service partners.
- Place customer satisfaction first by responding quickly, professionally and solution-oriented to requests and unexpected situations at the fairground.
- Demonstrate flexibility and mobility, including the ability to travel across Europe and adapt working hours to the operational requirements of each event.
- Proactively identify process improvements while maintaining a high level of accuracy, ownership and customer focus throughout the complete logistics process.

## What we would like you to bring

- High school diploma.
- Excellent written and verbal communication skills in English; additional language skills, are considered a plus.
- Willingness and ability to travel several times per year, mainly within Europe, and to work directly from exhibition sites.
- High degree of mobility and flexibility, including availability for occasional early mornings, evenings, weekends or public holidays during event build-up and break-down periods.
- Strong customer orientation and the ability to communicate confidently and professionally with customers and exhibitors in an on-site environment.
- Strong organizational skills, attention to detail and the ability to manage multiple operational priorities across the full process.
- Ability to work independently, make practical decisions and respond calmly and effectively to changing conditions at the fairground.
- High level of motivation, proactivity, self-discipline and personal ownership.
- Advanced MS Office skills, particularly Excel.
- Good knowledge of Kuehne+Nagel processes and systems is an advantage.
- Ability to work effectively with clients and colleagues across different countries and cultures.
- Proven ability to collaborate effectively and contribute to a positive team environment.
- Continuous learning mindset, with a willingness to drive improvements, embrace change and support innovation.
- Previous experience in logistics, transportation, operational systems, invoicing or international environments is considered an advantage.

## What's in it for you

In this role, you will become an integral part of the UK Expo & Events operation while working within a global logistics organization. You will gain end-to-end exposure to the complete event logistics process, from customer file creation and order creation and management to supporting operational execution, invoicing and customer file closure. Several times per year, you will also have the opportunity to travel to major trade fairs and work directly from the exhibition site alongside the UK team. This will allow you to develop strong operational expertise, build direct customer relationships and contribute to a positive customer experience where it matters most. The position offers a dynamic combination of office-based support, international collaboration and hands-on event logistics, together with continuous learning and long-term development opportunities

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.