About this role
JOB PURPOSE
To handle whole operation of promoters residence with regard to Housekeeping, Horticulture, pest control, Engineering, Systems and IT, Security, Vehicle management and Staff accomodation and facilities
Support all family members to have pleasant and comfortable stay at the residence
ORGANISATION CHART
This position will report to AGM - FMS
KEY ACCOUNTABILITIES
Accountabilities
Key Performance Indicators
Handling complete operation of promoters residence pertaining to
- Housekeeping
- Horticulture
- Pest control
- Repair & Maintenance
- Systems and IT operation
- Inspection
- Standardization
- Processes monitor
- No. of reports/meetings
- Timeliness
Handling complete operation of promoters residence pertaining to
- Vehicle Management
- Staff Accomodation & cafeteria
- Guest Relations Management
- Event Management
- Security and safety
- Inspection
- Standardization
- Processes monitor
- No. of reports/meetings
- Timeliness
Vendor Management & Invoice processing
- Procurement of day to day requirements
- Processing of Bills of the vendors.
- Coordination with CFMT for Payments of vendors
- Renewing all contracts
- Tracking all SLA and contracts
- No. of contracts
- No. of agreements
- MIS Report
- Data capturing and update
- Timelines
Coordination with Stakeholders
- Understand each family members requirements
- All requests and complaints to be recorded and attended immediately
- All tasks to be executed post approval and proper communication
- You are sole in charge of the premise and handle all issues on behalf of family members
- Please maintain confidentiality in all operational matters
- No. of messages
- Lead time to close
- Data capturing and update
- Timelines
- Proactive approach
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
Service providers, Suppliers
INTERNAL INTERACTIONS
Promoters
Coordination with DIAL FMS, IT, P&E, Procurement and Raxa
FINANCIAL DIMENSIONS
Focus on frugal initiatives and to bring hospitality factors in day-to-day operation
OTHER DIMENSIONS
Managing outsourced work force of residence.
EDUCATION QUALIFICATIONS
Bachelor’s Degree in Hotel Management
RELEVANT EXPERIENCE
12 – 15 Years of experience in reputed Hotel Brands and Facility Management Company, Candidate should have handled Housekeeping operation, Technical aspects
COMPETENCIES
- Personal Effectiveness
- Social Awareness
- Entrepreneurship
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal influence
- FMS Standards Acquaintance (Practitioner)
- Strategic Planning and Decision Making (Proficient)
- Technology and Automation (Proficient)
- Financial Planning and Budgeting (Practitioner)
- Vendor and Contract Management (Practitioner)
- Cost Optimization (Practitioner)