Accounting Services Associate II

Order to Cash (O2C) Associate II | Accounts Receivable (Cash Application)

Location: ITPB Tech Park, Whitefield Bengaluru

What you get:

- Full-time employment with a leading global organization.
- Opportunity to work with global customers and stakeholders.
- Exposure to end-to-end Accounts Receivable processes.
- Career growth in Cash Application and Customer Financial Services.
- Opportunity to gain experience in ERP platforms such as SAP/S4HANA.
- Dynamic work environment with learning and development opportunities.
- Shift-based work environment supporting global operations.
- Fixed Weekends Off (Saturday & Sunday)

Requirements:

- Bachelor's degree in Commerce, Accounting, Finance, or a related field.
- 1-3 years of experience in Accounts Receivable - Cash Application , preferably in a BPO/Shared Services environment.
- Strong understanding of Cash Application, payment posting, bank reconciliations, and AR processes.
- Proficiency in Microsoft Excel and other MS Office applications for reporting and analysis.
- Experience in resolving unapplied cash, payment discrepancies, deductions, and remittance issues.
- Strong analytical, problem-solving, and reconciliation skills with attention to detail.
- Excellent verbal and written communication skills with the ability to work with internal and external stakeholders.
- Willingness to work in rotational shifts and adapt to a fast-paced environment.

Summary:

Responsible for managing end-to-end Cash Application activities, including timely and accurate posting of customer payments, cash reconciliation, unapplied cash resolution, and account balancing. Ensures effective allocation of receipts, investigates payment discrepancies, resolves cash-related queries, and supports collection efforts to maintain healthy receivables while delivering high-quality service to internal and external stakeholders.

What you will be doing:

- Manage end-to-end Cash Application activities, ensuring accurate and timely posting of customer payments.
- Reconcile customer accounts and resolve unapplied, misapplied, and unidentified cash transactions.
- Monitor Cash Application performance and report against monthly targets and SLAs.
- Investigate payment discrepancies, short payments, deductions, and remittance-related exceptions.
- Coordinate with customers, banks, and internal teams to resolve payment allocation issues.
- Ensure timely clearance of aged unapplied cash and maintain accurate cash records.
- Support month-end close activities, account reconciliations, and operational reporting.
- Deliver high-quality customer service by professionally addressing payment-related queries and escalations.