About this role
We are looking for a Technical Support Engineer to provide hands-on technical support for a SaaS platform and work closely with clients and internal technical teams.
Key Responsibilities:
- Provide technical support and troubleshoot complex client issues.
- Troubleshoot integrations, APIs, data feeds, and client-side applications.
- Work with HTML, CSS, and JavaScript .
- Analyze data to identify and resolve technical issues.
- Collaborate with Engineering, Product, Customer Success, and other teams.
- Perform testing and quality assurance for client solutions.
- Maintain and update technical documentation.
Requirements:
- 2+ years of experience in Technical Support, Application Support, or Support Engineering .
- Strong practical knowledge of HTML, CSS, and JavaScript — mandatory .
- Knowledge of SQL, XML, and APIs is a plus.
- Strong problem-solving and analytical skills.
- Ability to explain technical concepts clearly to both technical and non-technical stakeholders.
- Good English communication skills.
- We are looking for a technical support professional , rather than someone with a purely Customer Service or Tier 1 Support background.
- No voice/phone support is required.
- English - B2+
Working Hours:
- The role follows US Central Time .
- Two schedule options are available: 8:00 AM–4:00 PM CST ( 16:00–00:00 Kyiv time)
- 9:00 AM–5:00 PM CST ( 17:00–01:00 Kyiv time)
- The exact working hours will be agreed upon with the candidate.