Service Consultant

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Job Description

To enhance the global services team, we are hiring a Service Consultant with strong and proven customer experience in the IT market to be based in our Medellin, Colombia office.  This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers. A successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times.

If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.

Experience/Qualifications

- 3+ years applicable experience managing technology implementations utilizing software tools

- 1+ years of MSP Experience preferred

- Knowledge of CRM, ERP, PSA and RMM software and markets

- Good Knowledge of Windows Operating Systems and Active Directory

- Proficient Microsoft Windows Server and patch management best-practice skills

- Experience with Routing, Switching, & Firewall/Edge technologies

- Working knowledge of Virtualization solutions such as VMware, Hypervisor

Responsibilities

- Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions

- Serve as the primary technical contact throughout the entire implementation process.

- Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.

- Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests.

- Define product specifications for the partner and end-users’ installation.

- Respond to partner inquiries and direct the resolution of outstanding issues.

- Monitor partner use and adoption of the software throughout the implementations

- Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner’s experience.

- Other duties as assigned.

Non-Technical Skills Requirements

Excellent oral, written communication and presentation skills using products such as PowerPoint and Excel.

Strong attention to detail with data-centric approach
Self-motivated, decisive, with the ability to adapt to change and competing demands.
Proven team player
Demonstrate the ability to present complex technical material to both technical and non-technical customers.

Preferred Skills / Certifications

Bachelor’s degree in computer science or equivalent experience

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.