About this role
Job Posting
We are dedicated to providing exceptional care to every patient, every time.
St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.
Position Summary:
The Manager of the centralized Patient Access Center provides strategic, operational, and administrative leadership for a large, multi-specialty patient access operation that supports all practices within the Medical Group. This includes oversight of the Primary Care Call Center and Specialist Referral & Scheduling Center, structured into specialty-specific pods. The manager will lead the design, development, implementation, and continuous optimization of a centralized access model serving up to 150+ providers across varied specialties and locations. This role ensures exceptional patient experience, efficient workflow, and strong alignment with clinical operations and organizational goals.. Performs duties in a manner consistent with St. Luke’s mission and values.
Education, Experience, & Licensing Requirements:
Education: Bachelor’s degree in healthcare administration, business administration, management, or related field required.
Experience: 5-7+ years of progressive leadership experience in a healthcare call center, patient access environment, or multi-specialty medical group.
Benefits for a Better You:
· Day one benefits package
· Pension Plan & 401K
· Competitive compensation
· FSA & HSA options
· PTO programs available
· Education Assistance
Why You Belong Here:
You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.