About this role
Key Responsibilities Service Area Oversight
- Provide day-to-day leadership and oversight for all Ricoh-managed service areas, including:
Mailroom
- Shipping & Receiving
- Facilities Production Coordination
- Employee Experience
- Facilities Assistance
- Events Coordination
- Ensure services are delivered consistently, efficiently, and in alignment with client expectations and established service standards.
Employee Experience Support
- Support Employee Experience activities and initiatives, including:
Receiving and managing incoming inventory
- Coordinating game orders and game launches
- Supporting special projects, requests, and other operational requirements
- Work collaboratively with internal teams to ensure activities are completed accurately and within required timelines.
Team Leadership & Development
- Provide leadership and oversight to Ricoh team members across assigned service areas.
- Ensure employees receive the appropriate training, tools, and support required to perform their roles successfully.
- Coach and develop team members, providing ongoing feedback and identifying opportunities for professional growth.
- Promote a positive, collaborative, accountable, and customer-focused team environment.
Client & Facilities Partnership
- Partner closely with the Senior Facilities Supervisor to:
Meet or exceed established Service Level Agreements (SLAs).
- Identify and implement opportunities for operational efficiencies and cost savings.
- Support new business initiatives and evolving client requirements.
- Continuously assess service delivery and recommend opportunities to enhance the client and employee experience.
Reporting & Operational Responsibilities
- Prepare and provide a monthly management report to the client, including financial statistics, variances, monthly trends, and year-over-year sales comparisons.
- Serve as a primary point of contact for external vendors, contractors, and subcontractors, ensuring effective communication and coordination.
- Act as Project Manager for Facilities-related projects as assigned by the Senior Facilities Supervisor, ensuring deliverables, timelines, and stakeholder expectations are effectively managed.
- Provide support to other Ricoh service areas as business needs require.
- Proactively identify operational challenges and recommend practical solutions to support continuous improvement.
Skills & Attributes
- Customer Focus: Demonstrates a strong commitment to delivering an exceptional customer experience and building positive client relationships.
- Professional Presence: Positive, outgoing, and approachable while consistently maintaining a professional image.
- Strategic & Creative Thinking: Listens to input, recognizes opportunities, and is open to new ideas, innovative approaches, and first-time solutions.
- Leadership: Proven ability to inspire, motivate, coach, and hold team members accountable while leading with integrity and sound judgment.
- Project Management: Strong organizational and project management skills, with the ability to delegate effectively and oversee a multi-functional team while maintaining high standards of quality.
- Ownership & Follow-Through: Demonstrates the ability to see initiatives through to completion, anticipate potential challenges, and proactively develop solutions.
- Adaptability: Comfortable working in a fast-paced environment with evolving priorities and competing demands.
- Dependability: Responsible, reliable, and accountable, with a strong commitment to delivering on expectations.
- Decision-Making: Demonstrates sound judgment and understands when to make decisions, escalate concerns, and take calculated risks.
- Feedback & Continuous Improvement: Skilled at providing constructive feedback and receptive to feedback from others, with a continuous focus on improving team performance, service delivery, and the overall customer experience.
- Collaboration: Builds strong working relationships across teams and works effectively with employees, client stakeholders, vendors, contractors, and leadership.