ASC Patient Admissions Associate - Southlake

Job Summary:

- The Texas Health Spine Surgery Center ASC Patient Admissions Associate is responsible for providing assistance to the ASC staff and physicians in regarding to routing phone calls appropriately, proper message taking, and assisting with various clerical tasks.

- This position requires the full understanding and active participation in fulfilling the mission of Spine Team Texas.

- The ASC Patient Admissions Associate reports directly to the ASC Nurse Manager.

Spine Team Texas Attributes

For Spine Team Texas to meet the goals expressed through the company mission statement, it is imperative that all employees possess the following attributes:

- Knowledge – The blending of job-related education, skills and experience.

- Quantity – Level of satisfactory output generated in position per unit time.

- Accuracy – Absence of errors.

- Judgment – Capacity to make reasonable decisions.

- Innovation – Imagination and creativity used to better position.

- Appearance & Habits – Personal habits, grooming, uniform / clothing.

- Orderliness – Organization of the individual’s work and work area.

- Courtesy – Respect for feelings of others.  Politeness on the job.

- Cooperation – Willingness to help others accomplish their objectives.

- Initiative – Voluntarily starting projects.  Attempting non-routine jobs and tasks.

- Reliability – Dependability and trustworthiness.

- Perseverance – Steadfast pursuit of job objectives when faced with unexpected obstacles.

- Stability – Even temperament. Acceptance of unavoidable tension and pressure.

- Alertness – Ability to quickly understand new information and situations.

- Professionalism – Professional actions, communications and attitude.

- Team work – Ability to work in a team for the betterment of staff, patients, and the Company.

- Observance – Observance of Company policies and procedures.

- Attendance – Consistent adherence to work schedule.

Job Responsibilities:

- It is the responsibility of the ASC Patient Admissions Associate to assist all ASC staff and physician while providing the highest level of customer service to all patients.

- This position is responsible for answering and routing all ASC phone calls and appropriately documenting messages for ASC personnel.

- Various clerical duties will be assigned.

- This position will provide back-up coverage to the Admissions area as needed and required.

- This position will provide back up and maintenance duties for the Medical Records area, EMR.

- Other duties and responsibilities may be required by the Spine Team Texas Clinical Nurse Manager.

Customer Service

All Spine Team Texas employees are required to maintain the highest level of customer service.  Employees must always speak in a kind, courteous and professional manner when dealing with a patient/customer or co-worker.  Employees are required to fulfill the Spine Team Texas mission of “Offering an Unparalleled Patient Experience!”  All employees must exhibit a spirit of cooperation and positive attitude.  Professionalism is always to be maintained .

Team Concept:

Spine Team Texas was founded on a team concept approach.  To build and enhance the team, each employee must contribute positive interaction, promote value and be a “team-player” not only for their unit or department, but for Spine Team Texas as a whole.

Physical Requirements and Work Environment:

Must be able to sit for long periods of time and work in a well-lit, air-conditioned office environment.  Must have ability to lift a minimum of 5 pounds.  Must be able to work under pressure.  Tasks involve no exposure to blood or other potentially infectious materials.

Qualifications

Educational Requirements & Position Qualifications:

- High School Diploma or equivalent

- Excellent written and oral communication skills, including ability to effectively present information to senior management.

- Excellent organizational ability.

- Possess the ability to plan and execute work projects.

- Possess the ability to work productively, either independently or with other individuals.

- Proficient in communicating in the English language both written and verbally.