Highway Safety Operator I

Position Description & Qualifications

Are you looking for a rewarding career where your actions directly impact public safety and help keep Texas highways moving? Join Serco's Highway Emergency Response Operations (HERO) team and play a critical role in supporting the Texas Department of Transportation (TxDOT) mission of providing safer roadways for the traveling public.

As a HERO Dispatcher, you will serve as the vital communication hub connecting motorists, emergency responders, law enforcement agencies, and HERO field personnel. Your ability to monitor roadway conditions, coordinate rapid responses, and communicate effectively during time-sensitive situations will help reduce traffic congestion, improve motorist safety, and support emergency response efforts throughout the Odessa region.

This is an excellent opportunity for individuals who thrive in a fast-paced environment, enjoy problem solving, and are passionate about serving their community.

Why Join Serco?

- Competitive starting pay of $20.00 per hour
- Overtime opportunities available
- Meaningful work supporting TxDOT's public safety mission
- Comprehensive initial and on-the-job training
- Opportunity to work alongside law enforcement, emergency responders, and transportation professionals
- Stable career with a global organization focused on supporting critical government services

As a HERO Dispatcher, you will:

- Monitor roadway camera systems and traffic management tools to identify crashes, disabled vehicles, roadway debris, hazardous conditions, and other incidents affecting traffic flow.
- Dispatch HERO Operators to incidents using established communication protocols while providing accurate information and clear directions.
- Coordinate and communicate with TxDOT personnel, law enforcement agencies, emergency responders, and field operations staff.
- Track, document, and update incidents, lane closures, construction activities, and traffic events using Intelligent Transportation System (ITS) software.
- Provide motorists and stakeholders with real-time roadway and traffic condition information.
- Maintain accurate records, logs, reports, equipment status checks, contact information, and operational documentation.
- Support safe and efficient operations by adhering to established procedures and communication standards.
- Successfully complete all required training and certification requirements.

To be successful in this role, you’ll have:

- A High School Diploma or equivalent.
- At least six (6) months of customer service, customer support, call center, dispatch, public safety, transportation, or related experience within the last three years.
- Strong verbal communication and active listening skills.
- Ability to remain calm, organized, and detail-oriented in fast-paced or high-pressure situations.
- Ability to multitask while utilizing multiple software systems and communication tools simultaneously.
- Basic computer proficiency and data entry experience.
- Availability to work rotating shifts, including nights, weekends, holidays, and overtime as required.
- Fluent English communication skills.

Preferred Qualifications

- Dispatch, emergency communications, transportation operations, call center, military, public safety, or first responder experience.
- Bilingual English/Spanish communication skills.
- Experience utilizing radio communications systems or incident management software.

Additional Requirements

Employment is contingent upon successfully completing:

- Pre-employment criminal background investigation
- Drug screening
- Any program-specific onboarding requirements

If you're seeking a career where your communication skills, attention to detail, and commitment to public service can make a real impact, we encourage you to apply today and join Serco's HERO team in helping keep Texas roadways safe.  Apply now to become part of a team dedicated to supporting TxDOT, emergency responders, and motorists across Texas!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected] .