Activities Director

SUMMARY:

American Health Plans owns and manages institutional special needs plans (I-SNPs) for seniors who reside in long-term care facilities. Our plans are specifically designed to help nursing home operators enhance patient care and manage financial risk.

The Member Advocate is a customer-service-focused position that supports local service areas. This position requires reasonable work-from-home space, as no formal office space or work location is provided. However, Member Advocates will conduct their work at partner nursing homes within a specific work region.

Visit our website to learn more about American Health Plans: https://amhealthplans.com/

ESSENTIAL JOB DUTIES:
To perform this job, an individual must accomplish each essential function satisfactorily, with or without a reasonable accommodation.
Welcome all new members in accordance with established Plan processes
Visit or contact assigned members at least monthly
Develop and maintain relationships with key network providers, nursing home staff, and facilities within assigned region
Annually sponsor or assist a minimum of one group activity at each regional nursing facilities
Contact TruHealth staff or appointees at least monthly, but more often as appropriate, to discuss and ensure the needs of the Member and Plan are met; coordinate facility visits within the team to ensure necessary coverage for the facility
Document all activities as required
Follow up on any item(s) members are dissatisfied with and report to Plan accordingly
Ensure all interactions with the members are compliant with CMS regulations
Attend meetings as necessary
Other responsibilities as assigned

JOB REQUIREMENTS:
Exceptional interpersonal skills with demonstrated ability to work independently as well as with a team; must be a good listener to understand feedback from the family
Ability to work well with staff at each of the nursing homes in the assigned region to include nursing staff, doctors, and administration staff
Ability to deliver outstanding customer service with a proven track record
Exceptional organizational skills
Willingness and ability to travel to facilities within assigned region
Have suitable home workspace allowing for productive office environment
Compliant with CMS regulations regarding Medicare Advantage Plans
Successfully complete required training
Handle multiple priorities effectively
Independent discretion
Reliable transportation
Possess clean driving record and current automobile insurance according to company policy
Maintain regular and reliable attendance
Successfully complete required training
Handle multiple priorities effectively
Required Computer Software/Equipment Used:
Various operating systems
Standard office equipment
Microsoft Suite applications

QUALIFICATIONS:
Education:
o Associates degree preferred
Experience:
o Experience in a healthcare delivery setting with elderly patients as either a clinician, social worker or caregiver
preferred
License /Education:
o Associates degree preferred
o State drivers license

COMPANY COMPETENCIES:
Respect – We treat people as they want to be treated, showing regard for their rights and privacy
Integrity – We emphasize honesty, fairness, and doing the right thing even when no one is watching
Teamwork – We work collaboratively to improve processes, resolve problems and reward results
Excellence – We hold ourselves to the highest standards, aspiring to zero defects in every task
Compassion – We respond to those who need help with sensitivity and a positive attitude
Professionalism – We perform our duties with skill, good judgement and politeness

JOB COMPETENCIES:
1. Analytical Thinking: Able to gather and analyze data and reach appropriate conclusions; solves problems in a timely
manner.
2. Customer and Personal Service: Possess good interpersonal skills while dealing with emotional or difficult situations;
respond promptly to customers needs. Knowledge of principles and processes for providing personal services, including
needs assessment; meeting quality standards.
3. Accountability: Accepts responsibility for own decisions, actions, and results; able to maintain dependable behavior in times
of crisis or complexity.
4. Attendance: Is consistently at work and on time; ensures work responsibilities are covered; returns from lunch and breaks
appropriately; arrives at meetings on time; notifies supervisor of pending absences.
5. Communication: Speaks and writes clearly and persuasively; listens and receives clarification.
6. Ethical Behavior: Upholds organizational values and abides by state and federal regulations; maintains confidentiality of
HIPAA information; treats others with respect.
7. Initiative: Seeks increased responsibility; sets self-improvement goals related to the organizations objectives.
8. Job and Industry Knowledge: Demonstrates knowledge of the position and industry; seeks additional information.
9. Productivity and Quality of Work: Maintains high level of performance while demonstrating commitment to accuracy and
thoroughness.
10. Teamwork: Displays ease working with others; contributes ideas and skills to team; puts success of team above own interests.
Communicates with co-workers at all levels to adequately meet the needs of members.

SCOPE AND LEVEL OF WORK:
Complexity: assignment is performed within an established framework under general instructions but requires
simultaneous coordination of assigned functions or projects in various stages of completion.
Decision Making: Exercises judgment and discretion.
Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged,
defended, and gathered and discretion and judgment are required within the parameters of the job function.
Supervision Received: Performs work with supervisory oversight. Under general supervision, receives assignments and is
expected to carry them through to completion with substantial independence. Work is reviewed for adherence to
instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered
by guidelines may or may not be reviewed.
Social Interaction: Interpersonal contacts with individuals within or outside the organization may occasionally result in
unexpected demands, requiring restructuring of priorities, and the performance of several related tasks simultaneously.
Impact of Actions: An error in action may affect more than one work department in the organization. Errors have the
potential to cause avoidable costs and inconveniences.

SUPERVISORY RESPONSIBILITIES:
Does not have supervisory responsibilities
Occasionally needs managers direction due to extraordinary circumstances

WORKING CONDITIONS:
Audio-Visual: Hearing: Good
Ability to lift to 10 pounds
Subject to standing, walking, sitting
Position may require flexible hours, unscheduled overtime or occasional week-end work
Must be able to speak and write in English
Daily Travel required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SAFETY EXPECTATIONS:
Work safely and follow safety rules
Report unsafe working conditions and behaviors
Take reasonable and prudent actions to prevent others from engaging in unsafe practices

EQUAL OPPORTUNITY EMPLOYER
This Organization is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. This Organization will make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. A key part of this policy is to provide equal employment opportunity regarding all terms and conditions of employment and in all aspects of a person's relationship with the Organization including recruitment, hiring, promotions, upgrading positions, conditions of employment, compensation, training, benefits, transfers, discipline, and termination of employment.