Lead Field Service Dispatcher

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Lead Field Service Dispatcher serves as the primary point of contact for Field Operations personnel and a liaison between customers, Field Operations, and internal business groups. The role coordinates and monitors customer appointments, schedules, job pools, and technician workloads to ensure timely service and an excellent customer experience. Responsibilities include route management, appointment coordination, spare parts availability, SLA compliance, and dispatching work to field service technicians and third-party providers. The Lead Field Service Dispatcher proactively assigns and reassigns work based on customer commitments, technician skills, resource availability, and operational priorities, while ensuring an efficient and cost-effective operation.
This role is fully remote, and the successful candidate must be based in the United Kingdom

This role is fully remote, and the successful candidate must be based in the United Kingdom.

• 2–4 years of experience in scheduling, dispatching, or a similar operational role.
• Previous experience leading or supervising a team.
• Demonstrated ability to coach, mentor, and develop team members.
• Proven ability to drive strong team and individual performance.
• Strong organizational skills with the ability to manage workload efficiently and cost-effectively.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues and stakeholders.
• Strong leadership skills and the ability to motivate and engage a team.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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