About this role
Job Summary and Responsibilities
As our Senior Patient Access Representative, you will perform patient registration and admitting across hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows.Every day you will handle moderately complex registrations involving insurance verification, benefits review, and communication of patient financial responsibility across varied payers and non-standard workflows, flex across access points during high-volume or high-acuity periods, serve as an informal resource for less experienced staff, and work with internal departments to resolve access issues.To be successful in this role, you will bring solid patient access experience, strong insurance knowledge, and accountability for relationship-based care, our mission, and core values.
- Perform patient registration and admitting functions across assigned hospital access areas, including Emergency Department, main registration, admitting, and payer notification workflows.
- Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non‑standard workflows.
- Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception‑based issues.
- Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
- Support operational continuity by flexing across access points, assisting during high‑volume or high‑acuity periods, and ensuring timely completion of patient access workflows.
- Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem‑solving, without formal supervisory responsibility.
Job Requirements
Required
- High School Graduate General Studies, upon hire or
- High School GED General Studies, upon hire and
- 1-3 years 1-3 years of experience in patient access, healthcare registration, or a related healthcare administrative role., upon hire and
- Experience with insurance verification, benefits review, and/or registration workflows required., upon hire
- None, upon hire
Where You’ll Work
St. Luke’s Health - The Woodlands Hospital is a 245 bed facility serving North Harris and Montgomery counties. The hospital has been recognized as a Best Hospital by U.S. News & World Report, and is proud to serve as the clinical home for the Dan L Duncan Cancer Center. The hospital was awarded an “A” hospital safety grade by The Leapfrog Group in both 2023 and 2025. Clinical services provided include cardiovascular services, diagnostic imaging, women’s services (digital mammography and bone density studies), neurosciences, pediatric care (Newborn and Level III nurseries), surgery, pathology and pulmonary services, and sleep disorder services.