Senior Communications Specialist

Overview

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply . Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Responsibilities

The Senior Communications Specialist develops and executes integrated internal and external communication strategies that support business objectives, associate engagement, organizational change, and Johnstone Supply’s culture and reputation. The role advises leaders, leads complex multichannel initiatives, and creates clear, compelling content for diverse audiences.

Essential Job Results:

- Partners with leaders and cross-functional teams to understand business and audience needs, align stakeholders, develop strategic communication plans, and advise on messaging, channels, timing, sequencing, risks, and progress.

- Leads complex, multichannel communication projects from strategy through execution, managing priorities, timelines, dependencies, approvals, editorial calendars, campaign plans, communication schedules, and quality.

- Develops and delivers clear, compelling communications for diverse internal and external audiences across appropriate channels, including intranet, email, newsletters, presentations, talking points, signage, video, web, and print materials.

- Translates complex business information into audience-focused messaging that is inspirational, influential, informational, and aligned with company brand, values, and objectives.

- Develops data-informed communications and channel strategies that improve reach and relevance for associates across multiple states and in corporate, distribution, and field-based roles.

- Ensures communications meet standards for grammar, brand consistency, accessibility, accuracy, and quality.

- Develops high-visibility communications for executives and leaders, including announcements, presentations, talking points, scripts, articles, and organization-wide messages, and advises on message development, delivery, audience considerations, and impact.

- Supports external and reputation-focused communications, including press releases, media statements, web content, and stakeholder materials, as business needs require.

- Establishes objectives and success measures for communication plans and campaigns; analyzes engagement data, results, and associate feedback; and recommends improvements.

- Monitors industry developments, emerging communication practices, and channel trends and recommends relevant improvements.

Qualifications

Qualifications:

- Bachelor’s degree in Ccommunications, Public Relations, Journalism, Marketing, English, Business, or a related field, or an equivalent combination of education and relevant experience.

- 10+ years of progressive experience in corporate communications, internal or associate communications, public relations, or a related field.

- Significant experience developing and executing multichannel communication strategies for geographically dispersed and diverse internal audiences, including collaboration with senior leaders and cross-functional partners, during periods of growth, transformation, or change.

- Exceptional writing, editing, proofreading, verbal communication, presentation, organizational, and project management skills.

- Proficiency with Microsoft 365 applications, including SharePoint, Word, PowerPoint, Outlook, and Teams.

- Experience with content management systems, intranet platforms, digital communication channels, video content, and communication analytics tools.

Physical Demand

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Environment: Typical office building with most work performed at a desk using equipment such as PCs, phones, and paper files.

Company Values

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

- Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.

- Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.

- One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.

- Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.

- Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Benefit Overview

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

- Competitive Paid Time Off (PTO)

- Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting

- Holiday pay – we recognize and pay our employees for 7.5 holidays per year

- Paid Parental Bonding Time

- Employer subsidized medical, dental, and vision plans

- Employer paid life insurance and short-term disability

- Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance

- 24/7 Access to virtual care/telehealth options

- Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)

- Wellbeing program with opportunity to earn reduced medical costs

- Employee Assistance Program (EAP) for you, and your family

- Tuition reimbursement

- Employee referral bonus program

- Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.