Scheduler

Primary Healthcare Centers is looking for a friendly, organized, and dependable Scheduling Representative to join our Patient Services team!
If you enjoy helping others, communicating with patients, staying organized, and working in a fast-paced healthcare environment, this could be a great opportunity for you.
About the Position
As a Scheduling Representative, you will play an important role in helping our patients access the care they need. You will serve as a key point of contact for patients by answering calls, coordinating appointments, providing important appointment information, and helping ensure a positive patient experience.
What You'll Do
• Answer incoming calls to the scheduling department and operator line
• Schedule patient appointments based on availability, urgency, and patient needs
• Reschedule and cancel appointments as needed
• Confirm and update patient information
• Provide patients with appointment dates, times, locations, and preparation instructions
• Answer patient questions regarding appointments and procedures
• Communicate applicable policies and sliding-scale update requirements
• Maintain accurate scheduling and patient records
• Assist with resolving scheduling conflicts professionally and compassionately
• Work collaboratively with providers, clinical staff, and other departments
• Perform additional duties as needed

What We're Looking For
Our ideal candidate is someone who is:
• Friendly, professional, and patient-focused
• An effective verbal and written communicator
• Organized and attentive to detail
• Comfortable working with computers and electronic systems
• Able to use good judgment and problem-solving skills
• Able to remain calm and professional in challenging situations
• Comfortable working with patients, providers, coworkers, and the public
• Dependable and able to work effectively as part of a team

Education & Experience
Required:
• High school diploma, GED, or equivalent

Preferred, but not required:
• Medical Assistant certificate or degree
• Current Georgia LPN license
• Two years of experience in a medical office
• Bilingual skills

Ready to Join Our Team?
If you're looking for an opportunity to make a difference while helping patients receive the care they need, we'd love to hear from you!
Apply today and become part of the Primary Healthcare Centers team!