Operations Manager

Ace Hardware corporation is a retailer-owned cooperative of more than 5,000 independent Ace stores in all 50 states, and 70 countries, with 14 distribution centers throughout North America.  Ace’s distribution network is one of the cornerstones of the corporation’s success.  By utilizing advanced technology and an integrated team approach at our distributions centers nationwide, we’re able to consistently deliver one of the highest service levels in the industry to our retailers.  This commitment to excellence carries through to each employee at our distribution centers.

Ace is a place for you to have a long term career you can be truly proud of with competitive pay, promotional opportunities, and comprehensive benefits for you and your family.  Ace Hardware Distribution Centers are where team players collaborate to support amazing retailers be the most helpful hardware stores on the planet.

We have an opportunity for an Operations Manager at our distribution center in Fredericksburg, PA.  As an Operations Manager, you will be a strategic partner as well as hands on to provide operational support to our team. The Operations Manager role is essential in executing Ace’s operational initiatives while fostering a collaborative team environment in a service-oriented culture.

Why Join Ace?

If you're energized by fast-paced environments, enjoy leading people, and thrive on solving complex operational challenges, this is an opportunity to make a visible impact every day.

At Ace, you'll lead teams that keep our retailers stocked and successful, directly supporting the independent business owners who serve communities across the country. No two days are the same. You'll have the opportunity to drive results, develop people, improve processes, and influence the success of a high-volume distribution operation.

As part of our team, you'll enjoy:

- Comprehensive medical, dental, vision, prescription, and life insurance benefits
- Competitive 401(k) plan with company match and additional company contributions
- Paid vacation
- Tuition reimbursement
- Merchandise discounts
- Business casual work environment

What You'll Do

This role is ideal for someone who enjoys balancing people leadership with business execution and isn't afraid to roll up their sleeves to solve problems.

- Lead and inspire teams while living Ace's values of Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork
- Create an engaging, high-performance culture focused on safety, accountability, and results
- Make real-time business decisions to meet operational goals, service expectations, and staffing demands
- Build strong relationships across teams to influence outcomes and drive collaboration
- Coach, develop, and support team members to achieve their full potential
- Identify operational challenges, analyze root causes, and implement solutions that improve performance
- Drive continuous improvement initiatives that enhance productivity, quality, and customer service
- Ensure the safe, accurate, and efficient movement of products to Ace retailers

What Success Looks Like

We're looking for a leader who:

- Enjoys working in a dynamic, fast-moving environment where priorities can shift quickly
- Has strong business acumen and can connect daily operations to broader organizational goals
- Builds trust and credibility through exceptional communication and relationship-building skills
- Is confident making decisions, solving problems, and leading through change
- Thrives on challenges and sees obstacles as opportunities to improve
- Is passionate about developing people and building strong teams

Qualifications

- Bachelor's degree in a related field or equivalent leadership experience
- Strong business, operational, and people leadership skills
- Excellent verbal and written communication abilities
- Strong interpersonal and relationship-building skills
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
- Flexibility to support non-traditional shifts and business needs

Our Purpose

At Ace, we're more than a distribution center. We exist to help independent retailers compete, grow, and serve their communities. If you're looking for an opportunity to make a meaningful impact, and be challenged every day, we'd love to hear from you.

Compensation Details:

$100000 - $120000 per year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

- Semi-Monthly Pay
- Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
- 18 days of vacation immediately available (prorated in the first year) and up to 9 paid holidays depending on the month of hire
- Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
- Generous 401(k) retirement savings plan with a fully vested matching contribution for the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation
- Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
- Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering our employees opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
- Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
- Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events

- Birth/Adoption bonding paid time off
- Adoption cost reimbursement
- Identity theft protection

* Benefits are provided in compliance with applicable plans and policies.

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We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.