Program Manager - Dell Technologies

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Program Manager - Dell Technologies leads the operational and programmatic management of SHI's Dell Technologies partnership. This role is responsible for maximizing partner benefits, rebates, and incentives; delivering strategic reporting and insights; supporting sales and partner initiatives; and driving process improvements that contribute to revenue growth, profitability, and operational excellence.

Role Description

- Serve as the subject matter expert for Dell Technologies partner programs, incentives, rebates, certifications, authorizations, contracts, and program requirements.
- Manage Dell rebate, incentive, and funding programs to maximize partner benefits, profitability, and compliance.
- Interpret partner contracts, terms, requirements, and program changes while ensuring organizational alignment and successful execution.
- Develop and deliver partner-required reporting, business insights, and performance analyses for leadership and key stakeholders.
- Support sales and partner-facing teams by providing program guidance, deal registration support, account mapping, and incentive alignment.
- Analyze sales, rebate, and program performance data to identify trends, opportunities, and risks.
- Lead and execute strategic initiatives, partner-funded programs, sales campaigns, and special projects.
- Collaborate with Dell Technologies and cross-functional teams, including Sales, Marketing, Finance, Legal, Purchasing, and IT, to achieve business objectives.
- Drive operational excellence through process improvement, automation, documentation, and knowledge management initiatives.
- Troubleshoot and resolve program, reporting, operational, and communication issues that impact business performance.
- Measure and communicate the business impact and return on investment (ROI) of partner-funded activities, incentives, and sales programs.
- Mentor team members, support onboarding efforts, and provide cross-functional program support as needed.

Behaviors and Competencies

- Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
- Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
- Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
- Follow-Through: Can take ownership of tasks, coordinate with others, and ensure that team commitments are met in a timely manner.
- Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
- Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.
- Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.
- Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
- Initiative: Can proactively seek out challenges, take ownership of complex initiatives, collaborate with others, and drive innovative ideas and results.
- Negotiation: Can take ownership of complex negotiations, collaborate with others, and drive consensus.
- Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.

Skill Level Requirements

- Strong proficiency in Microsoft Excel, including lookup functions, PivotTables, data validation, conditional formatting, and related tools.
- Strong proficiency in Microsoft Office applications.
- Strong competency utilizing business intelligence, reporting, and CRM platforms.
- Strong proficiency with Microsoft Copilot and AI-enabled productivity tools.
- Demonstrated leadership capabilities.
- Exceptional written and verbal communication, presentation, and influencing skills.
- Excellent time management and organizational skills.
- Ability to troubleshoot and resolve process, operational, and communication issues.
- Ability to work independently while effectively collaborating within a team environment.
- Ability to prioritize and manage multiple projects and competing demands in a fast-paced environment.
- Strong professionalism and assertiveness when coordinating across departments and driving project completion.
- Ability to overcome internal and external barriers to achieve business objectives.
- Ability to manage escalations and resolve complex issues.
- Ability to evaluate business processes and implement operational improvements and efficiencies.
- Ability to develop, maintain, and enhance documentation, procedures, and knowledge management systems.
- Ability to embody organizational values and positively represent the company.
- Ability to support onboarding activities and mentor team members.

Other Requirements

- Bachelor's degree required.
- 2+ years of experience in a Partner Support, Vendor Support, Alliance Programs, Channel Programs, or related role.
- Ability to travel to SHI, Partner, and Customer Events - 10%

Preferred

- Project management experience.
- Advanced Microsoft Excel skills, including Power Query, macros, and data modeling.

The estimated annual pay range for this position is $75,000 - $105,000 which includes a base salary plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status