About this role
Key responsibilities
- Run the incumbent knowledge-transition gap sessions and keep the knowledge register moving from day one.
- Own the critical path across both squads, the programme gates (feasibility, release candidate, pilot exit, go-live) and the Show & Tell cadence every two weeks.
- Chair the week-3 feasibility gate and either confirm January or reforecast it in the open, before effort is sunk.
- Manage the capacity profile (27 at start, 33 at peak, tapering through pilot and cutover) and the release of people back to their practices on schedule.
- Be accountable for commercial control: delivery against the committed price and the delivery-tracking metrics that hold it.
Essential skills and experience
- Fifteen years or more in software delivery, with programme-manager accountability for recovery, takeover or turnaround programmes under a fixed date.
- Track record running mixed onsite/offshore teams of 25 or more across parallel workstreams.
- Strong command of Agile at scale (PI planning, multi-squad cadence) and of evidence-based governance and gating.
- Credible in front of a client executive audience; able to give bad news early and hold a plan together under pressure.
Desirable
- Hospitality, retail operations or field-workforce domain exposure.
- Experience of Nintex or low-code platform replat forming programmes.